Warranty Information
Kassa Mall stands behind our products with professional service and stated warranties. Here is exactly what is covered, what is not, and how to file a claim — plus the Guardian Protection Plan for premium peace of mind.
The Basics. Most Kassa Mall furniture carries a 3-month limited warranty against manufacturer defect. We honor all applicable manufacturer frame, mechanism, and component warranties on top of that. Coverage applies to normal residential use only.
What IS Covered
- Manufacturer defects in materials or workmanship
- Frame warranties honored per manufacturer
- Mechanisms (recliners, sleepers) per manufacturer
- Components that fail under normal residential use
What is NOT Covered
- Normal wear and tear
- Dye-lot variation, pilling, fading, soiling
- Damage from misuse, abuse, or improper care
- Commercial or institutional use
- Accessories, lamps, rugs, light bulbs
- "AS-IS" merchandise
Guardian 5-Year Protection Plan
Our standard warranty covers manufacturer defects. The Guardian Plan covers everyday life — stains, spills, rips, burns, pet accidents, and structural breakage from a specific incident. Backed by CNA Insurance, five years of accidental damage coverage.
Material-by-Material. Every material has its own characteristics — and its own warranty terms. Here is what applies to each.
Fabric Sofas, Sectionals & Chairs
3-month limited warranty against manufacturer defect. Frame warranties are honored per the manufacturer. Mechanisms (recliners, sleepers, glider bases) are subject to the manufacturer's warranty.
Not covered: Dye-lot variances, pilling, fading, normal wear, and soiling in the home are not covered unless specifically stated by the manufacturer.
- Term3 months
- FramePer manufacturer
- MechanismsPer manufacturer
- StainsNot covered
Leather Sofas, Recliners & Sectionals
3-month limited warranty against manufacturer defect. Frame warranties are honored per the manufacturer.
Important: Leather is a natural material. Color variation, grain variation, wrinkles, and marks — including bug bites, scars, and brands — are characteristics of genuine top-grain leather, not defects. They add personality to each piece.
- Term3 months
- FramePer manufacturer
- Natural marksNormal — not a defect
Wood Furniture — Bedroom, Dining, Tables
3-month limited warranty against manufacturer defect.
Important: Solid and veneer wood products may show variations in color, patterns, grain, and natural blemishes. These characteristics are what give real wood its unique, authentic beauty — they are not defects.
- Term3 months
- Grain variationNormal — not a defect
- Knots & markingsNormal — not a defect
Glass Products — Mirrors, Tabletops, Cabinet Doors
All glass items — mirrors, tabletops, dining tops, cabinet doors — must be inspected carefully at the moment of delivery or pickup.
No warranty applies to glass that breaks after it has been received. Once you have accepted the item without noting damage, the warranty for glass is concluded.
- InspectAt receipt only
- After receiptNot covered
Sheets, Pillows & Bedding
Kassa Mall strictly adheres to the manufacturer's warranty for all bedding products. An inspection of the bedding may be required by the manufacturer before a claim is processed.
For mattresses specifically, see the dedicated Mattress Warranty section below.
- CoveragePer manufacturer
- InspectionMay be required
Lamps, Rugs, Wall Art & Decor
Inspect all accessory items — lamps, rugs, wall art — carefully prior to purchase or at delivery. No warranty applies to accessories.
Note: Light bulbs (including LED bulbs) provided in lighted merchandise are not warrantied.
- WarrantyNone
- BulbsNot warrantied
- InspectBefore purchase
Sleep Products. Mattress warranties are set by the manufacturer and vary by brand and model. Below is a list of what is generally NOT covered — please review carefully so there are no surprises when filing a claim.
Not Covered by Mattress Warranty
- Transportation and inspection costs
- Mattresses used in hotels, motels, or institutional facilities
- Mattresses sold "as is" or as floor samples
- Mattresses purchased second-hand or received as a promotional item
- Mattress height, comfort preference, or corner-guard preferences
- Bent perimeter border rods due to moving or bending the sleep set (innerspring models)
- Replacement of another piece in a sleep set unless it is also defective
- Damage to the mattress or foundation due to misuse or abuse
- Damage due to an inappropriate foundation or incorrect bed frame
- Sheet fit
- Fabric stains, soiling, fluid penetration, tears, or burns
- Adjustable foundations — see the owner's manual for warranty details
- Mattress fabric, except as noted for All-Foam models
- Zippered mattress cover damage from improper care, including removing the cover
- Normal change in softness and recovery time for memory foam and latex over time — pressure-relieving qualities are unaffected
Body Impressions — Threshold
Body impressions are only considered a defect when they exceed these depths:
- Innerspring: more than 1½"
- Hybrid (smooth top): more than ¾"
- All-Foam: more than ¾"
Sagging — Threshold
Sagging is only considered a defect when it exceeds these depths:
- Innerspring: more than 1½"
- Hybrid (smooth top): more than ¾"
- All-Foam: more than ¾"
Protect Your Mattress From Day One
A mattress protector is strongly recommended — manufacturers cannot accept any mattress with stains, regardless of cause, which voids warranty coverage immediately.
Special Categories. Clearance and "AS-IS" items have different warranty terms than regular merchandise. Know the difference before you buy.
Clearance Merchandise
Items marked down for clearance carry a limited 90-day warranty against manufacturer defect.
Important timing: Clearance merchandise must be scheduled for delivery or picked up within three days of purchase. If not, the item is returned to sale and your deposit is held on account as store credit.
"AS-IS" Merchandise
Items marked "AS-IS" are sold in their current condition with no warranties or guarantees of any kind. What you see is what you get.
These are typically floor models, returned items with cosmetic damage, or final-clearance pieces. The price reflects the condition. No claims can be filed on AS-IS purchases.
When Something Goes Wrong. If you spot a problem, act fast — the 24-hour window is what keeps your claim eligible.
Kassa Mall Reserves The Right To
- Inspect the damaged merchandise in the customer's home
- Service the item in your home, our warehouse, or at the factory
- Repair or replace at the discretion of the manufacturer and Customer Service Department
Transportation and labor fees are provided at no charge for one year from the date of purchase when the item was delivered and assembled by our delivery technicians. All services are provided within our standard delivery schedule. Kassa Mall adheres to all manufacturer warranties.
Premium Protection. The standard manufacturer warranty covers defects. The Guardian Plan covers everyday life — the spilled wine, the crayon mark, the pet accident, the dropped phone that cracks the glass top. Five years of accidental damage coverage, backed by CNA Insurance.
Don't Let That First Spill Ruin Your New Furniture
5 years of premium protection for fabric, leather, vinyl, wood, and hard surfaces. Add at checkout — or learn more on the Guardian Plan page.
What Guardian Covers
Fabric, Leather & Vinyl
- Stains from any food or beverage normally consumed by humans
- Stains from human or pet bodily fluids
- Stains from grass, grease, ballpoint pen ink, iodine, nail polish, cosmetics, lipstick, crayon, shoe polish
- Mold and mildew stains from food or beverage spills
- Rips, cuts, punctures, or burns from a single incident
- Frame, spring, and sleeper breakage (after manufacturer warranty expires)
- Includes mechanism coverage
Wood & Hard Surface
- Stains from any food or beverage normally consumed by humans
- Breakage of wood frame or other hard surface from a single incident
- Gouge, heat mark, or liquid ring from a single incident
- Breakage of glass or mirror components, chips, or loss of silvering (excluding crowned/curved glass)
- Checking, cracking, bubbling, or peeling of finish from a single incident
- Stains from nail polish
Plan Details
Coverage Term
5 years from the date of delivery. Coverage applies to U.S. residential use only.
Policy Limit
Coverage applies to invoices up to $20,000.
Claim Reporting
Report any incident to Guardian within 30 days of the occurrence. U.S.-based Guardian Warranty Service handles all claims by phone or website.
Backed By CNA Insurance
Guardian has partnered with CNA Insurance, a world leader in underwritten warranty programs, ensuring every plan is fully insured and protected against insolvency.
Guardian Plan Pricing
| Cart Total | Plan Price |
|---|---|
| Up to $799 | $99.95 |
| $799 – $1,999 | $199.95 |
| $2,000 – $3,999 | $299.95 |
| $4,000 – $6,999 | $399.95 |
| $7,000 – $9,999 | $499.95 |
| $10,000 – $20,999 | $599.95 |
What Guardian Does NOT Cover
- Lighting, bedding, mattresses, bathroom furniture, fireplaces, pet beds, outdoor rugs, home decor, and accessories
- Commercial or institutional use — residential only
- Crowned or curved glass breakage
- Damage occurring before the plan is purchased and registered
- Customer is responsible for shipping costs of any replacement items Guardian may provide
Worth Every Penny On Day One. One spilled glass of red wine pays for the plan. Add Guardian to your order before checkout, or learn more on the dedicated Guardian Plan page.
Don't see your question? Call or text us at (281) 377-8547 — Monday through Saturday.
How long does the standard warranty last?
Kassa Mall provides a 3-month limited warranty against manufacturer defects on most furniture. We also honor all applicable manufacturer warranties on frames, mechanisms, and other components — which often extend beyond 3 months depending on the brand. Clearance merchandise carries a 90-day warranty. "AS-IS" items carry no warranty.
What is the difference between the standard warranty and the Guardian Plan?
The standard warranty covers manufacturer defects — problems caused by how the item was made. It does not cover anything you might accidentally do to it. The Guardian 5-Year Protection Plan is a paid add-on that covers accidental damage from everyday life: stains, spills, rips, burns, breakage from a specific incident, and more. If you have kids, pets, or anyone who eats on the couch, Guardian is worth considering.
I noticed damage after I unboxed it — what do I do?
Contact our Customer Service Department immediately, within 24 hours of pickup or delivery. Email service@kmhomefurniture.com with clear photos of the damage and a description, and have your receipt ready. If the damage was visible at delivery, also note it on the delivery packing slip before signing.
Do I have to pay for transportation if you replace my item?
For warranty service on items delivered and assembled by our team, transportation and labor are free for one year from the date of purchase. After that, transportation and labor may apply. All warranty service is provided within our standard delivery schedule.
My mattress has body impressions — is that covered?
It depends on the depth. Manufacturer warranties only consider body impressions a defect when they exceed 1½" on innerspring mattresses, or ¾" on hybrid (smooth top) and all-foam mattresses. Shallower impressions are considered normal break-in for foam and latex materials. To file a claim, you'll need a measurement and photos.
Why won't my mattress warranty cover a stain?
Manufacturers will not accept any mattress with stains for warranty service — regardless of cause — because of health and sanitation policies. This is industry-standard. Always use a mattress protector from day one to keep your warranty eligible.
The leather on my sofa has a small mark — is that a defect?
Probably not. Leather is a natural material, and characteristics like color variation, grain variation, wrinkles, scars, brands, and bug bites are signs of genuine top-grain leather, not defects. They add personality to each piece. If a mark is large, unusual, or worsening, send us photos and we'll take a look.
How do I file a Guardian Plan claim?
Report the incident directly to Guardian within 30 days of when it happened. Guardian handles all Guardian Plan claims through their U.S.-based service team — toll-free phone or website. Your plan documentation, sent to you after purchase, includes the contact details and your policy number.
Can I add the Guardian Plan to an order I already placed?
Guardian Plans are typically added at the time of purchase. If you've recently placed an order and want to add coverage, call us right away at (281) 377-8547 — we may be able to add the plan before delivery. After delivery, it depends on the timing; we'll do our best.
What if I bought my furniture "AS-IS" and now there's a problem?
"AS-IS" items are sold in their current condition with no warranties or guarantees. The price reflects the condition at the time of sale. We are unable to process warranty claims on AS-IS purchases. This is different from regular clearance items, which carry a 90-day warranty.
Our customer service team is here to help with any warranty question. Reach us by phone or email and we will get back to you fast.
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