Kassa Mall Home Furniture strongly recommends visiting our Katy showroom to try a mattress in person before purchase, because mattress comfort varies significantly by body type and sleeping position — what feels right to one person may not work for another. A mattress is a multi-year investment that affects your sleep quality every night. By lying down on a mattress for a few minutes in our showroom, you can get a real sense of how it supports your body, how it feels in different sleeping positions, and whether it matches your preferences for firmness and feel. Our showroom team can also answer questions about mattress construction, materials, and which models match your needs.

You can buy any mattress directly from kassamall.com, but mattresses are not eligible for return or 7-day reselection due to manufacturer health and sanitation policies enforced industry-wide. Before ordering online, read product descriptions carefully, check the firmness rating, and review manufacturer specifications. Use a mattress protector from day one — manufacturers cannot accept any returned mattress with stains, regardless of cause, which voids warranty coverage. Defects (such as body impressions deeper than the threshold or sagging) are covered under the manufacturer's warranty — see the Warranty page for thresholds and the full claim process.

A mattress in your bedroom can feel slightly different from the showroom due to differences in temperature, humidity, lighting, and bedding setup — but a showroom test still gives you a strong baseline for how the mattress supports your body. The supportive feel and firmness level translate accurately. Surface temperature and feel may shift slightly depending on your home environment. New foam mattresses also need a short break-in period (a few days to a couple of weeks) to fully relax to their normal feel.

You will receive an email confirmation from Kassa Mall Home Furniture immediately after placing your order, sent to the email address you provided at checkout. If you do not see the confirmation within a few minutes, check your spam folder and add support@kmhomefurniture.com to your safe senders list. Still no confirmation? Call (281) 377-8547 with your name and approximate order time, and our team can verify your order was received.

For order status and tracking, email service@kmhomefurniture.com with your order number, or call (281) 377-8547 Monday through Saturday — our team will give you the current production, warehouse, or delivery status of your order. Because we coordinate with multiple manufacturers and our own delivery fleet, tracking goes through our customer service team rather than a generic carrier tracking link. For nationwide freight orders, we provide carrier tracking numbers once your order ships.

For cash and debit payment, your card is charged at the time of order placement on kassamall.com so we can confirm and begin processing immediately. For layaway plans, you make manual payments on your scheduled cadence (weekly, bi-weekly, or monthly per your agreement). For financing through partners like Acima, Snap, Progressive, Synchrony, American First, or West Creek, billing follows the agreement you sign with that provider. Charges appear on your statement as "KASSA MALL" or "KM HOME FURNITURE."

Email service@kmhomefurniture.com immediately with your order number and a brief description of the issue, or call (281) 377-8547 — for nationwide freight orders, include the carrier tracking number we provided when your order shipped. Our customer service team will investigate with the manufacturer or freight carrier and contact you with an update. For local Houston-area deliveries, our own fleet is highly reliable; missed deliveries are rare and usually quickly rescheduled.

Multiple items shipping locally in the Houston metro through our own delivery fleet typically arrive together on the same delivery date, while orders combining multiple manufacturers shipping via nationwide freight may arrive on different dates depending on each manufacturer's production and shipping timeline. Our customer service team coordinates delivery timing and contacts you to schedule each shipment. There is no additional charge for split shipments.

Kassa Mall Home Furniture schedules a delivery date and 4-hour time window with you in advance, then a delivery team brings your furniture to your home, carries it into the room of your choice, and removes any packaging materials. The driver provides a courtesy call or text at least 30 minutes before arrival. For sectional sofas or oversized pieces that don't fit through doorways, the team will carefully disassemble and reassemble at your home. The full process is covered in detail on our Delivery Policy page.

Kassa Mall Home Furniture delivers Monday through Saturday throughout the Houston metro area, with extended Texas routes on Tuesdays and Fridays, and nationwide delivery via freight partners across 45+ regional hubs. See the full Delivery Policy for delivery zones, schedules, and what to expect on delivery day. Sunday deliveries are not available.

You receive a 4-hour delivery window once your delivery date is confirmed, but a specific time within that window cannot be guaranteed because routes are optimized for fuel efficiency. Our drivers will provide a courtesy call or text at least 30 minutes before arrival. The delivery team allows a 30-minute grace period if you are not home when they arrive — after that, the delivery is rescheduled and a re-delivery fee applies, even if the original delivery was free.

In-stock items typically ship within 3 to 5 business days of your order, with total delivery time ranging from 1 to 4 weeks depending on product size, your location, and whether you chose local delivery or nationwide freight. Special-order items (custom upholstery, made-to-order pieces) take longer because they are produced after you order — typical lead time is 4 to 12 weeks depending on the manufacturer. Your order confirmation includes an estimated delivery window; our team confirms the exact date once your order is ready.

Kassa Mall Home Furniture delivers throughout the continental United States, with our own fleet handling Houston metro and surrounding Texas areas (Monday through Saturday, plus extended routes Tuesdays and Fridays), and trusted freight partners covering all other states in the continental US. Alaska, Hawaii, Puerto Rico, and US Virgin Islands are not currently in our standard nationwide delivery area. If you are in one of these regions or outside the continental US, contact us at (281) 377-8547 to discuss freight forwarding options or special arrangements.

No — Kassa Mall Home Furniture does not ship to APO or FPO military addresses at this time due to freight carrier limitations on bulky furniture shipping. If you are stationed at a US-based military installation with a standard street address, we can deliver there as long as the location is in the continental US. Contact us at (281) 377-8547 to confirm your specific address is serviceable.

Local delivery is free on Kassa Mall orders of $399 or more within the Houston metro area, with delivery fees for smaller orders or extended Texas/nationwide locations calculated transparently at checkout based on your address and order size. Unlike some retailers who quietly "bake" delivery into product pricing, Kassa Mall shows delivery as a clearly priced line item so you see exactly what you are paying for. See the Delivery Policy for full pricing, zones, and service levels.

For most multi-piece furniture — sectionals, sleeper sofas, dining sets with leaves, bedroom suites — paying for professional assembly is worth it because the Kassa Mall assembly team comes with all tools, completes assembly correctly the first time, and inspects every piece before leaving. Smaller items like nightstands and side tables are quick DIY jobs that most customers handle themselves. Ask about assembly pricing when you place your order; the team can usually quote it for your specific items.

Contact Kassa Mall Home Furniture Customer Care at (281) 377-8547 or email service@kmhomefurniture.com immediately if you receive an incorrect or incomplete delivery. Have your order number ready when you call. Our team will arrange a correction or replacement as soon as possible. The faster you report, the faster we can resolve it.

No — Kassa Mall delivery teams cannot haul away your existing furniture due to liability and capacity reasons, but many local nonprofit organizations in Houston will pick up old furniture from your home at no charge. Our teams also cannot hoist merchandise to upper floors via lift or sling, set up lamps, hang pictures or mirrors on walls, make electrical connections, or move existing furniture or electronics within the home.

You can reschedule a delivery by contacting our Customer Service Department before the order has left our warehouse, but once an order has shipped out for next-day delivery, the time and date cannot be changed. If you need to reschedule after the order has left the warehouse, a re-delivery fee applies — even if the original delivery was free. Call (281) 377-8547 as early as possible to make any changes.

Yes — Kassa Mall delivery drivers provide a courtesy call or text message at least 30 minutes before arriving at your home. If you know you will be late, let us know as soon as possible. The team allows a 30-minute grace period beyond the scheduled time. After that, they move on to the next delivery and your order is rescheduled (with a re-delivery fee).

Allow 24 to 48 hours for order processing before picking up online orders from the Kassa Mall Houston Distribution Warehouse at 1510 Hopper Rd, Houston, TX 77093 — and wait until a Kassa Mall representative confirms availability before driving to the warehouse. Some items may be out of stock at the time of order, and we don't want you to make a wasted trip. Online orders must be paid in full before pickup.

You must bring valid photo identification (driver's license matching the name on the order), a copy of your sales order, and the credit card used for the online purchase — otherwise the items will not be released. No exceptions to this identity verification policy. You also need a vehicle large enough to safely transport your furniture, plus rope or tie-downs, padding, blankets, or other packing materials to secure the load during transit.

Kassa Mall warehouse associates may help load your purchase into your vehicle, but they reserve the right to refuse loading assistance if doing so could result in injury or property damage. You are responsible for ensuring your vehicle is appropriate for the items, bringing all necessary securing materials, and the final loading and securing once items are in your vehicle. If you are uncertain whether your vehicle is suitable, ask before scheduling pickup.

Inspect every piece carefully for visible damage or defects BEFORE leaving the warehouse, because once items leave the facility, Kassa Mall is not responsible for damage that occurs during transit or unloading. If you spot any issue during the inspection, our staff will retrieve the defective item before you leave and arrange a replacement. After leaving, you have 24 hours to report any damage discovered at home, but the standard policy is that items inspected and accepted at pickup are accepted "as inspected."

Yes — Kassa Mall Home Furniture operates a flagship showroom in Katy, Texas at 22121 Katy Fwy, Katy, TX 77450, open Monday through Saturday from 9:00 AM to 6:30 PM Central Time. This is where you can see, touch, and try furniture in person before buying — invaluable for mattresses, upholstered pieces, and high-investment items. Our showroom staff are real local experts who can answer questions, help you measure, and recommend pieces that match your space.

Our Katy showroom displays a curated selection from our sest selling brand catalog — including bedroom sets, living room sectionals, dining sets, mattresses, recliners, and accent pieces — with real sales staff to help you understand your options. You can also place orders directly at the showroom, ask about delivery scheduling, and view the same coupon codes and financing options available online. The full kassamall.com catalog is orderable from the showroom even if a specific piece is not displayed on the floor.

Kassa Mall showroom carries some of the fabric and finish samples for upholstery, wood finishes, and leather grades from our few of ourmost popular brands, if we have the color you are lookimg for, you can match against your existing decor before ordering. This is one of the strongest reasons to visit in person: photos and screen colors are approximations, while fabric and wood samples in your hand give you the actual visual and tactile feel. If you need a specific sample, call ahead at (281) 377-8547 and we will confirm availability before your visit.

No appointment is needed for the Kassa Mall showroom — walk in any time during our open hours (Monday through Saturday, 9:00 AM to 6:30 PM CT) and a staff member will assist you. For warehouse pickups at 1510 Hopper Rd, Houston, an appointment IS required to confirm your order is ready (call (281) 377-8547 first). Showroom traffic is heaviest on weekend afternoons — mornings or weekday afternoons offer a quieter experience if you want extended time with a sales consultant.

When reporting damage by email to support@kmhomefurniture.com, include your order number, the exact item name as it appears on your order, clear photos of the damage from multiple angles, and a brief written description of when and how you noticed the issue. Photos are the most important element — bright, in-focus images that clearly show the damage will speed processing significantly. Without photos, our team cannot evaluate the claim with the manufacturer.

For Texas customers who received freight delivery, report damage to the driver immediately if they are still on-site, or email support@kmhomefurniture.com within 24 hours with your order number, item name, and photos. In this case, the customer is responsible for bringing the damaged item back to our Houston warehouse at 1510 Hopper Rd, Houston, TX 77093. Once we receive the item, it is sent to the manufacturer (1–3 days), and our support team will contact you via email to schedule a new pickup.

For customers outside Texas, refuse the item from the freight driver if visibly damaged, document the damage on the proof of delivery, or email support@kmhomefurniture.com within 24 hours with order number, item name, and photos if discovered after delivery. Kassa Mall will determine the cause: if the freight carrier is responsible, we file a claim on your behalf and arrange replacement under the delivery warranty. If the manufacturer is responsible, we coordinate either a local technician visit to fix the issue at your home, or a replacement part to be shipped to you.

You are welcome to keep an item with minor cosmetic damage if you prefer to avoid the claim process — but you must still report it within 24 hours of delivery to preserve any future warranty rights. Documenting the damage in writing protects you in case the issue worsens or the cosmetic flaw turns out to be the symptom of a structural problem. Always send photos and a brief description even if you decide to keep the item as-is.

A typical damage claim takes 5 to 14 business days from initial report to resolution — faster if a part can be repaired in your home, slower if the item must travel to the manufacturer for repair or replacement. The breakdown: 1–3 days for pickup scheduling, 1–3 days at the manufacturer for repair or exchange, then a new delivery scheduled around your availability. Status updates come from our support team via email.

Kassa Mall Home Furniture accepts Visa, MasterCard, American Express, Discover, bank debit cards, and KM Home Furniture gift certificates, with online prices reflecting our lowest cash-and-debit pricing tier. Lease-to-own and certain financing options may have different pricing because those providers set their own terms. Payment plans through layaway are also available — see the Layaway questions below for details.

For cash and debit card payment at checkout, your card is charged at the time the order is placed on kassamall.com so we can begin processing immediately — you will see the charge on your statement as "KASSA MALL" or "KM HOME FURNITURE." For layaway, you make manual payments on your agreed schedule. For financing through our partners (Acima, Snap, Progressive, Synchrony, American First, or West Creek), billing follows the agreement you sign with that provider, and the financing company holds the loan rather than charging your card directly.

The Kassa Mall Layaway Program lets you reserve furniture and pay for it over 3 to 5 months, with payments due weekly, bi-weekly, or monthly depending on your plan, a 10% down payment required, and a $500 minimum purchase amount. Payments are not auto-drafted — you make them manually, and our Layaway department sends email or SMS reminders. Once your final payment is made, we schedule your delivery date. See the full Furniture Layaway Payment Page for the complete program details.

A Layaway cancellation is subject to a 25% cancellation fee based on the full retail value of the product at the time of layaway — except for cancellations due to out-of-stock items, which receive full store credit, and special orders, which cannot be cancelled or refunded at all. Out-of-stock cancellations are refunded as store credit to be applied toward another purchase. Special orders are marked as such on your receipt and are final at the time of the layaway agreement, with no refunds or cancellations permitted.

Yes — Kassa Mall Home Furniture offers 90 Days Same as Cash financing and "No Credit Needed" lease-to-own programs through partners including Acima, Snap, Progressive, American First, West Creek, and Synchrony. Apply online through our financing application. Most applications receive an instant approval or denial; if more information is needed, the financing company responds within 10 minutes of submission.

To qualify for "No Credit Needed" financing through Kassa Mall partners, you must be 18 years or older, have a steady recurring source of income of at least $800 per month, and maintain an open, active, stable checking account. "No Credit Needed" does not mean no inquiry is made — the financing company may check credit history and creditworthiness, but no established FICO score or credit history is required to qualify for approval.

Yes — Kassa Mall financing partners accept an Individual Taxpayer Identification Number (ITIN) issued by the federal government for non-citizens working and paying taxes in the United States. This means qualified shoppers without an SSN can still apply for financing using their ITIN. The application process is the same; you simply enter your ITIN in the SSN field on the application form.

No — Kassa Mall financing partners accept multiple forms of income beyond traditional employment, including Social Security, retirement income, pension income, and self-employment earnings. Your income source just needs to be steady, recurring, and at least $800 per month. Submit proof of your income source during the application process.

Yes — Kassa Mall financing partners can approve applicants with bad credit or past bankruptcy because the "No Credit Needed" program does not require credit history for approval. Credit history may be checked during the application, but it is not the deciding factor. Approval depends primarily on income stability, active checking account standing, and your application history with the specific provider.

Yes — a co-applicant and the primary applicant can use the same checking account for Kassa Mall financing applications. This is common for households where both partners share finances. Both individuals will need to provide their own identification and meet income requirements.

Orders placed through Kassa Mall financing partners can be cancelled within the first 24 hours with a 15% restocking fee, but cancellations are not allowed 24 hours after the order is placed. This is stricter than standard online order cancellations because the financing agreement is initiated at the time of order. If you need to cancel, do it immediately by calling (281) 377-8547 and emailing service@kmhomefurniture.com with your order number and a clear cancellation request.

An ACH Authorization is your verbal or written instruction allowing Kassa Mall Home Furniture or a financing partner to electronically withdraw a specified amount of money from your bank account on an agreed-upon date. This is the mechanism used for layaway payments and recurring financing payments. ACH withdrawals are recorded transactions visible on your bank statement. You can revoke an ACH Authorization in writing at any time, subject to the terms of your financing or layaway agreement.

Kassa Mall Home Furniture offers four tiered coupon codes that can save you up to $100 across qualifying purchases: WELCOME10 ($10 off orders $499–$799), OFF25 ($25 off orders over $799), SAVINGS75 ($75 off orders over $2,999), and 100EXCLUSIVE ($100 off orders over $3,999). Enter the code at checkout online, or mention it in-store during your purchase. Make sure your order total meets the threshold for the discount to apply. Each code is exclusive to a single qualifying purchase and cannot be combined with other codes on the same transaction.

No — only one coupon code can be applied to a single order, but you can use different codes on separate orders to accumulate up to $100 in total savings across multiple purchases. For example, you could use OFF25 on one order and SAVINGS75 on a separate order if both orders meet their respective thresholds. Plan your shopping to maximize savings if you are furnishing multiple rooms at once.

Enter your coupon code in the promo code field during checkout on kassamall.com, or mention the code to the in-store sales associate during your purchase. For online orders, the discount applies automatically once you enter the code if your cart meets the threshold. For in-store purchases, the associate verifies the code and applies the discount before payment is processed.

Coupon codes apply only to standard pricing and are not stackable with bundle promotions, clearance pricing, or other promotional discounts unless specifically stated. Coupons may not be applicable to financed orders through certain lease-to-own providers because those providers set their own pricing terms. Order minimums for coupons are calculated before tax and delivery charges.

Kassa Mall Home Furniture does not offer a separate military, senior, or professional discount because our everyday prices already reflect the lowest possible pricing we can offer — achieved through lean overhead, direct manufacturer relationships, and a Low Price Guarantee that matches any qualifying competitor. Instead of layering small discount programs on top of inflated retail prices, we keep our everyday prices low for everyone. You can stack savings through our four tiered coupon codes above, our Low Price Guarantee, financing options, and our layaway program. To service members and their families: we deeply appreciate your service, and we work hard to keep furniture affordable for every household.

A storage fee of 2% of the total order amount per month will be charged to the credit card on file if you do not accept delivery within 30 days of notice of availability from Kassa Mall Home Furniture. This fee is added monthly until delivery is accepted. The policy exists because our warehouse is a transit point, not long-term storage — held merchandise occupies space that could serve other customers. If you anticipate needing extra time, contact Customer Service to discuss your timeline before the 30-day window closes.

If you fail to accept delivery for 90 days after notice of availability, Kassa Mall Home Furniture may cancel the order at our sole discretion and refund your payment less any unpaid storage fees and a 15% service and handling fee. This is a last resort — please contact Customer Service well before this point to schedule delivery, request a delay, or discuss your options. Email service@kmhomefurniture.com or call (281) 377-8547.

Kassa Mall Home Furniture believes in transparent pricing — "free delivery" typically means the delivery cost has been baked into the merchandise price, making the item appear cheaper than it actually is when delivery is included. We choose to show delivery as a separate, clearly priced line item so you see exactly what you are paying for. That said, standard delivery is free on local orders over $399. See the full Delivery Policy for free-delivery thresholds, zones, and service levels.

To spot-clean wood furniture, dust with a soft dry cloth first, then wipe gently with a slightly damp cloth using mild soap and water or a 50/50 white vinegar and water mix, and dry immediately with a soft cloth to prevent moisture damage. Test any cleaning solution in a hidden spot first to verify it does not affect the finish. Avoid soaking wood, abrasive cleaners, and ammonia-based products — these can strip finish and cause damage. For specialty pieces (high-gloss lacquer, distressed finishes), follow the manufacturer's specific care instructions included with your delivery.

For routine leather care, dust weekly with a dry microfiber cloth and condition every 6 to 12 months with a leather-specific conditioner — for spills, blot immediately with a clean dry cloth (do not rub), then clean with a slightly damp cloth and mild soap if needed. Avoid saddle soap, household cleaners, and products containing alcohol or ammonia. Leather naturally develops a patina over time — color and surface variation is normal and is what makes genuine top-grain leather authentic. Keep leather furniture out of direct sunlight to prevent fading.

For routine upholstery cleaning, vacuum weekly with an upholstery attachment and blot any spills immediately with a clean dry cloth — for deeper cleaning, follow the fabric care code on the tag (W = water-based cleaner, S = solvent-based cleaner, WS = either, X = vacuum only). Avoid over-wetting upholstery; too much moisture can damage the inner frame and padding. For tough stains or accidental damage like rips, burns, or pet stains, professional cleaning is the safest path — and the optional Guardian Protection Plan covers professional repair or replacement for covered incidents.

Use a mattress protector from day one — this is the single most important step to keep your mattress warranty valid, because manufacturers will not accept any returned mattress with stains, regardless of cause. Rotate the mattress 180 degrees every 3 months for the first year (and every 6 months after) to even out body impressions. Use an appropriate foundation or bed frame; an unsupported or improperly-supported mattress voids the warranty. Avoid jumping or excessive pressure on the edges. See the Warranty page for mattress defect thresholds and full coverage details.

Log into your account at kassamall.com, navigate to "My Account" or "Account Settings," and use the Edit option next to Email Address or Password to update either field, then save your changes. If you cannot log in (forgot password, locked out), use the "Forgot Password" link on the login page to receive a password reset email — be sure to check your spam folder. Still stuck? Email support@kmhomefurniture.com with your full name and order number for help recovering account access.

First try resetting your password via the "Forgot Password" link on the login page, then clear your browser cache and cookies, and try logging in from a different browser or device to isolate the issue. If none of these work, email support@kmhomefurniture.com with your full name, the email address on the account, and the approximate date of your most recent order — our team can verify your identity and help restore access. Note: an account is not required to place online orders; you can also check out as a guest.

Log into your account at kassamall.com, navigate to "Wallet" or "Saved Payment Methods," and click "Delete" or the trash icon next to the card you want to remove. Removed cards cannot be used for future orders unless re-added. If you need help removing a payment method or have a security concern about a saved card on your account, email support@kmhomefurniture.com immediately — we take payment security seriously and will assist promptly.

Log into your account at kassamall.com and navigate to "My Account" or "Order History" — every order placed under your account is listed there with date, items, total, and current status. From there, you can also view past invoices, reorder items, or initiate a return or warranty claim by referencing the order number. If your account does not show an order you placed (for example, you checked out as a guest), email service@kmhomefurniture.com with your name, order date, and approximate amount, and we will retrieve the order details for you.