ONLINE ORDERING

At KM (KM) Home Furniture our goal is to provide the best shopping experience for all our customers—which extends far beyond the walls of our showroom. Whether you’re at home or on the go, KM Home Furniture makes online shopping simple and secure! All online prices are discounted for Cash or Debit. Every effort has been made to ensure the accuracy of the prices, availability and descriptions of the products contained in this website. However, in the event of discrepancies, in-store information will take precedence.

PLACING AN ORDER

When you place an order through our website, you’ll find the experience quick and painless! You’ll be able to review your order and make changes practically every step of the way. Plus, online shopping is available 24 hours a day, 365 days a year! Please note that the actual color of certain items may be darker or lighter than the color shown in our website. 

If placing an order online is confusing, our team is also ready and happy to assist you placing your order over the phone. Our customer service hours are from Monday- Saturday 09:00 am- 6:00pm, give us a call at (281)377-8547. Our showroom is also open from 9:30am – 6:00pm Monday through Friday in case you want to come to the store and place your order in person. PLEASE NOTE: All hours listed are Central Time. Holiday hours may vary. We will post any special hours/closings on our website, as well as our social media platforms.

PAYMENT METHODS

We accept Visa, MasterCard, American Express, Discover, bank debit cards, and KM Home Furniture Gift Certificates.

We offer financing options ranging form 12 Months 0% Interest to 90 days same as cash.

We offer layaway program up to 90 days

RECEIVING YOUR ITEMS

 

 

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Pick Up

 

Yes

 

Yes

 

Yes

 

Delivery

 

Yes

 

Yes

 

Yes

 

 

PICK UP:

Pick up dates are Tuesday, Thursday and Saturday. The office will give you a call or send you an e-mail to let you know when is the next available date that your item will be ready for pick up. Please make to place your furniture pieces correctly within your vehicle. Bring all necessary handling tools and hardware to ensure safety for you and others on the road. Keep in mind assistance is required to load items so bring an extra hand!

DELIVERY:

Our delivery trucks are available Tuesday, Thursday and Saturday. For more information please look at our Delivery Explained section.

WARRANTY INFORMATION

At KM, our goal is to provide customer satisfaction by providing an enjoyable buying experience, as well as standing behind our products with professional service and stated warranties. We strive to ensure customer satisfaction through professional service and that the conditions above apply only with normal use and against manufacturer's defect.

Three months limited warranty against manufacturer’s defect is provided. Manufacturers frame warranties will be honored. Mechanisms are subject to manufacturer’s warranties. Normal use and wear are not cover by the warranty.

It is your responsibility to inspect your merchandise upon receiving it and to send an email to info@kassamall.com with digital pictures and descriptions of any defective or damaged item within 24 hours of delivery. You must have your receipt for the above warranties to apply.

KM FURNITURE RESERVES THE RIGHT TO:

  • Inspect the damaged merchandise in the customer's home.

  • Service in your home, our warehouse or at the factory.

  • Repair or replace at the discretion of the Customer Service Department.

  • KM strives to ensure customer satisfaction through professional service. KM Home Furniture will adhere to all manufacturer's warranties. The conditions above apply only against manufacturer's defect. All services will be provided within our delivery schedule. Transportation and labor fees will be provided at no charge when an item was delivered and assembled by our delivery technicians.

MATERIALS WARRANTY INFORMATION

UPHOLSTERY:   3-months limited warranty against manufacturer's defect. Manufacturers frame warranties will be honored. Mechanisms are subject to manufacturer's warranties.
Note: Dye lot variances, piling, fading, normal wear and soiling in the home are not covered under warranty unless otherwise stated by the manufacturer.

LEATHER:  3-months limited warranty against manufacturer's defect. Manufacturers frame warranties will be honored. Note: Leather is a natural material. Characteristics may include color variation, grain variation, wrinkles and marks (i.e. bug bites, scars, brands, etc.). These characteristics denote genuine, top grain leather and add to the appearance and personality of each piece of furniture.

WOOD PRODUCTS:   3-months limited warranty against manufacturer's defect. Note: Solid and veneer wood products may show variations in color, patterns, grain qualities and/or natural blemishes. These characteristics provide real wood products with their unique and authentic beauty.

GLASS PRODUCTS: We ask that you carefully inspect all Glass Items such as Mirrors, Table Tops, Dining Tops, Cabinet Doors, etc. prior to as soon as these items have been received. No warranty applies to broken glass after receiving it. 

BEDDING:   KM Home Furniture strictly adheres to manufacturer's warranties. An inspection of the bedding may be required by the manufacturer. Please note: All bedding manufacturers cannot take back any bed with stains; for that reason, a mattress protector is recommended.

ACCESSORIES, LAMPS & RUGS:   We ask that you carefully inspect all accessory items such as lamps, rugs and wall art prior to purchase. No warranty applies to accessories.
Note: Regular or LED bulbs provided in lighted merchandise are not warrantied.

CLEARANCE MERCHANDISE:   Merchandise reduced for clearance will include a limited 30-day warranty. Merchandise must be scheduled for delivery or picked up within three days, otherwise merchandise will be made available for sale and your deposit will be held on account. “AS IS” merchandise is sold without warranties or guarantees. 

PROCEDURE   It is your responsibility to inspect your merchandise upon receiving it and to report any claims to Customer Service Department within 24 hours of delivery. You must have your receipt for the above warranties to apply.

 *Please note that real colors may differ from the color displayed in photo images. In case you have any questions regarding specific colors, you can visit our store and receive more details from one of our customer service specialist. 

NEED HELP?

We’re happy to assist. Make sure to check out our FAQ page, chat live with a customer service agent or contact us  at  281-377-8547 with additional questions.