Delivery Policy
Local fleet in Houston six days a week, extended Texas routes Tuesday and Friday, and nationwide freight through more than 45 regional hubs across the continental U.S.
Our delivery operation runs at three scopes: local Houston routes six days a week, extended Texas routes connecting Houston to other major metros, and nationwide freight to the rest of the continental U.S.
We deliver six days a week across three Houston-area zones (Zones 1, 2, and 3). Our own KM Home fleet handles every Houston delivery, which means we control the schedule, the crew, and the service standard end to end.
| Day | Zone | Area Served |
|---|---|---|
| MON | Zone 1 | Houston metro core — inner-loop Houston, Pasadena, Pearland, Sugar Land, Cinco Ranch, League City, Dickinson. |
| TUE | Zone 2 | Houston northwest band — Cypress, Tomball, Spring, The Woodlands, Katy (west), Humble. |
| WED | Zone 3 | Houston east band — Crosby, Mont Belvieu, Baytown, Dayton, Channelview, Highlands. |
| THU | Zone 1 | Houston metro core — second weekly pass. |
| FRI | Zone 2 | Houston northwest band — Cypress, Tomball, Spring, The Woodlands, Katy (west), Humble. |
| SAT | Zone 1 | Houston metro core — high-volume weekend route. |
Customers Inside the City of Houston
You will receive a confirmation email and a phone call prior to your delivery date. On the day of delivery, our crew will text or call you 30 minutes to 1 hour before they arrive at your home.
Customers Outside the City Limits (Still Within Zones 1–3)
You will receive a confirmation email and a phone call prior to your delivery date. Once the truck leaves our facility, your driver will contact you 1 to 2 hours before arrival.
On Tuesdays and Fridays, our trucks continue past the Houston metro to serve other major Texas markets. Tuesday covers the Austin and San Antonio corridor; Friday covers the Dallas and Fort Worth metroplex.
| Day | Route | Corridor Served |
|---|---|---|
| TUE | Extended Route 1 | Austin & San Antonio corridor — Austin, Round Rock, San Marcos, New Braunfels, San Antonio, Cibolo, Schertz, Pflugerville. |
| FRI | Extended Route 2 | Dallas & Fort Worth corridor — Dallas, Fort Worth, Arlington, Plano, Frisco, Irving, Mesquite, Grand Prairie, Garland. |
How Extended Texas Routes Work
Our Tuesday and Friday trucks run dedicated long-haul routes connecting Houston to the other major Texas metros. Austin and San Antonio customers receive Tuesday delivery windows; Dallas and Fort Worth customers receive Friday delivery windows.
Order cutoffs apply. Call (281) 377-8547 by Friday 5 PM CST to secure the following Tuesday route, or by Tuesday 5 PM CST to secure the following Friday route.
For destinations outside Texas, we ship through a network of more than 45 regional freight hubs across the continental U.S. Coverage includes all 48 contiguous states.
| Schedule | Hub Network | Coverage |
|---|---|---|
| WEEKLY | 45+ Hubs | All 48 contiguous states — Outdoor Drop-Off (curbside) service only. Transit times typically 1 to 6 weeks depending on destination. |
Nationwide Service Details
Nationwide deliveries use Outdoor Drop-Off (curbside) only — Indoor Delivery and Full Service Assembly are not available outside Texas. Transit time varies from 1 to 6 weeks depending on the destination.
Excluded destinations: Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands.
For a freight quote, please call (281) 377-8547.
Every option uses the same delivery crew and the same scheduling system. The difference is how far we carry the items into your home, and whether we set them up for you.
Showroom Pickup — FREE
FreePick up your order yourself, free of charge, at our Houston distribution warehouse (1510 Hopper Rd, Houston, TX 77093). Best for in-stock smaller items, or for customers with a pickup truck or SUV who want their furniture today.
Important: Call (281) 377-8547 at least 24 hours ahead so we can confirm your order is staged and ready at the loading dock when you arrive. Bring a photo ID matching the name on the order.
- CostFREE
- SignaturePhoto ID
- Packaging RemovalNot included
- AssemblyNot included
Outdoor Delivery (Curbside)
Our delivery team brings your items to the ground floor outside your home and places them at the curb or driveway. For apartment buildings, items are dropped at the leasing office or reception area. From that point, you are responsible for moving items the rest of the way.
Scheduling: The day before delivery, you will receive a confirmation email. On delivery day, the technician calls with a 30-minute to 1-hour arrival window once your items are loaded on the truck. This is also the standard service level for orders shipped outside Texas via freight partners.
- CostQuoted at checkout
- SignatureNo
- Packaging RemovalNo
- AssemblyNo
Indoor Delivery (Threshold)
Most PopularOur crew brings your items inside the first dry area of your home — the front entrance or ground floor of your apartment building. As a courtesy, the team may carry items further into your home, including up to two flights of stairs (maximum 15 steps each flight).
Scheduling: The day before delivery, you will receive a confirmation email. On delivery day, the technician calls with a 30-minute to 1-hour arrival window once your items are loaded on the truck.
- CostQuoted at checkout
- SignatureYES (18+)
- Packaging RemovalNo
- AssemblyNo
Full Service Delivery & Assembly
PremiumWhen you add assembly at checkout, our technicians deliver your item, bring it inside, place it in the room of your choice, remove and dispose of all packaging, and perform basic assembly.
Scheduling: The delivery department will call to arrange your date and 4-hour appointment window. Upstairs carry limit is two flights of stairs (maximum 15 steps each flight).
Assembly scope: Basic setup using hand tools (screwdriver, hex key). Our team does not perform plumbing installation, electrical wiring, wall mounting, or any service requiring power tools.
- CostAdd-on at checkout
- SignatureYES (18+)
- Packaging RemovalYES
- AssemblyIncluded
Watch our delivery team walk through what a Full Service Delivery & Assembly looks like, from arrival at your door to the final placement and packaging haul-away.
| Service | Pickup | Outdoor | Indoor | Full Service |
|---|---|---|---|---|
| Cost | Free | Quoted | Quoted | Add-on |
| Brought Inside | - | - | ✓ | ✓ |
| Room of Choice | - | - | Courtesy | ✓ |
| Packaging Removed | - | - | - | ✓ |
| Assembly Included | - | - | - | ✓ |
| Signature Required | Photo ID | - | ✓ (18+) | ✓ (18+) |
| Stair Carry (Max) | N/A | Ground only | 2 flights* | 2 flights |
| Available Outside Texas | - | ✓ (curbside only) | - | - |
* Stair carry beyond the ground floor on Indoor Delivery is a courtesy, not a guarantee. If your unit is on the 3rd floor or higher with no elevator, call dispatch in advance — we will recommend upgrading to Full Service so we can plan crew size.
Three concentric Houston-area zones radiate from our Houston distribution warehouse, plus two extended Texas routes.
Zone 1 — Houston Metro Core
Delivered Monday, Thursday & Saturday by our own KM Home fleet. Highest-frequency zone. All four delivery options available.
- Houston (inner loop)
- Pasadena, Pearland, Sugar Land
- Cinco Ranch, League City, Dickinson
- Stafford, Missouri City, Bellaire
- West University
Zone 2 — Northwest Band
Delivered Tuesday & Friday. Same trucks continue west and north on extended statewide routes the same day.
- Cypress, Tomball, Spring
- The Woodlands
- Katy (west), Humble
- Magnolia, Conroe, Atascocita
Zone 3 — East Band
Delivered Wednesday. Single weekly window — confirm at order placement to lock your spot.
- Crosby, Mont Belvieu
- Baytown, Dayton
- Channelview, Highlands
- La Porte, Deer Park
Tuesday Extended Route
Austin & San Antonio corridor. Truck departs Houston after morning Zone 2 deliveries.
- Cutoff: Previous Friday 5 PM CST
- Austin, Round Rock, San Marcos
- New Braunfels, San Antonio
- Cibolo, Schertz, Pflugerville
Friday Extended Route
Dallas & Fort Worth metroplex. Truck departs Houston after morning Zone 2 deliveries.
- Cutoff: Previous Tuesday 5 PM CST
- Dallas, Fort Worth, Arlington
- Plano, Frisco, Irving
- Mesquite, Grand Prairie, Garland
FREE DELIVERY on orders over $399 for eligible areas within the Houston metro.
What's Included
- Eligible Houston-area zip codes only
- Order subtotal of $399 or more, before tax
- Outdoor Drop-Off (curbside) service level
- Final eligibility and shipping estimate shown at checkout
- Option to upgrade to Indoor Delivery or Full Service Assembly anytime
Exclusions
- Free Delivery does not apply to financed orders — including (but not limited to) American First Finance, Acima, West Creek Finance, Snap Finance, Progressive Leasing, and Synchrony
- Restricted to specific zip codes
- For financed orders, your delivery fee is quoted at checkout and rolled into your monthly payment
- Confirm your address at checkout or call (281) 377-8547
Every order moves through the same stages from order to delivery.
Final step — 24-Hour Inspection: Open every box and inspect every piece within 24 hours of delivery. Any damage, defect, or missing component must be reported within that window via our claims form, by emailing service@kmhomefurniture.com, or by calling (281) 377-8547. After 24 hours, damage claims cannot be processed.
Reviewing this section in advance prevents surprises if something does not go to plan.
Signature Policy
For Indoor Delivery and Full Service Delivery & Assembly, an adult listed on the order (18+) must be present at the delivery address to sign. We cannot leave signature-required items unattended.
Damage Reporting
Damage, defects, or missing components must be reported within 24 hours of delivery. Photos help us resolve claims quickly. After 24 hours, claims cannot be processed.
Warranty Repair
For products covered under manufacturer warranty, a service technician is dispatched first. If repair to like-new condition isn't possible, a written report authorizes replacement.
Stair Carry Limit
Our crew will carry items up to two flights of stairs (maximum 15 steps each flight). Beyond that, or for narrow stairwells, please upgrade to Full Service and call ahead.
Assembly Scope
Full Service assembly covers basic setup with screwdrivers and hand tools. We do not perform plumbing, electrical wiring, wall mounting, or any service requiring power tools.
Old Furniture Removal
Not included in any service level. If usable, we recommend donating to a Houston-area charity. For disposal of damaged items, contact your city for bulk pickup options.
Refused Delivery
Refusing a delivery, or failing to comply with delivery requirements (no one home for signature, blocked access, address change without prior notice), results in attempted-delivery, detention, and storage fees becoming the customer's responsibility.
Uncollected Pickup
If a Showroom Pickup order is not collected within 21 days of the pickup-ready notification, the order is cancelled. A storage fee plus a 25% restocking fee will be deducted from your refund.
Don't see your question? Call or text us at (281) 377-8547 — Monday through Saturday.
Do you offer same-day or next-day delivery?
For in-stock items inside the Houston metro, we frequently deliver next-day on our six-day schedule, depending on order timing, route capacity, and your zone. Items marked "In-Stock — Ready to Go" on the product page are fastest. Larger multi-room orders typically schedule 3 to 7 days out so we can coordinate crew and truck space. Call (281) 377-8547 if you have a hard deadline.
Which day will my delivery come?
Your delivery day depends on your zone. Zone 1 (Houston core, Pasadena, Pearland, Sugar Land, Cinco Ranch, League City) gets Monday, Thursday, and Saturday. Zone 2 (Cypress, Tomball, Spring, The Woodlands, Katy west, Humble) gets Tuesday and Friday. Zone 3 (Crosby, Mont Belvieu, Baytown, Dayton) gets Wednesday.
I live in Austin, San Antonio, Dallas, or Fort Worth — do you deliver to me?
Yes. Our Tuesday and Friday trucks run extended routes out of Houston. Austin and San Antonio customers are served by the Tuesday route; Dallas and Fort Worth customers are served by the Friday route. Order cutoffs: place by the previous Friday 5 PM CST for the next Tuesday route, or by the previous Tuesday 5 PM CST for the next Friday route.
How do I know if my address qualifies for free delivery?
Add your items to cart and enter your zip code at checkout — eligible Houston-area addresses will show free shipping automatically on qualifying orders ($399 or more before tax). Or call the store and we'll check your zip against our route map in 30 seconds.
Can I change my delivery option after I've placed the order?
Yes — call us before your delivery is scheduled. Upgrading from Outdoor or Indoor Drop-Off to Full Service Assembly is common and easy to add. Downgrading is also possible. Once the truck is loaded for your specific route, changes get harder.
What happens if I'm not home for my delivery?
For Outdoor Drop-Off without signature requirement, items can sometimes be left at the apartment leasing office or with a designated neighbor — confirm in advance. For signature-required service levels (Indoor Delivery and Full Service Assembly), the driver will attempt re-delivery on a future scheduled day, and an attempted-delivery fee may apply.
Do you take my old furniture away?
No. We don't offer haul-away service. If your old furniture is in usable condition, we recommend donating it to a local Houston charity — many will pick up for free. For disposal of damaged items, contact the City of Houston about bulk waste pickup.
What if my furniture arrives damaged?
Inspect everything within 24 hours of delivery and report damage by calling (281) 377-8547, submitting a claim through our Returns & Refunds page, or emailing service@kmhomefurniture.com. Send photos of the damage and packaging. Claims made after the 24-hour window cannot be processed.
Can I finance my order and still get free delivery?
No — free delivery does not apply to orders financed through any of our financing providers, including (but not limited to) American First Finance, Acima, West Creek Finance, Snap Finance, Progressive Leasing, and Synchrony. Your delivery fee is quoted at checkout and rolled into your monthly payment.
Can I pick up my order at the showroom myself?
Yes — pickup is free at our Houston distribution warehouse (1510 Hopper Rd, Houston, TX 77093). Call (281) 377-8547 at least 24 hours before you come so we can stage your order at the loading dock. Bring photo ID matching the order and a vehicle that fits your items (most sectionals do not fit in a sedan).
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