KM Home Furniture Terms & Conditions 

By purchasing this item, you agree to the terms and conditions below: 

ONLINE ORDERING 

At KM (KM) Home Furniture our goal is to provide the best shopping experience for all our customers—which extends far beyond the walls of our showroom. Whether you are at home or on the go, KM Home Furniture makes online shopping simple and secure! All online prices are discounted for Cash or Debit. Every effort has been made to ensure the accuracy of the prices, availability and descriptions of the products contained in this website. However, in the event of discrepancies, in-store information will take precedence. 

PLACING AN ORDER 

When you place an order through our website, you will find the experience quick and painless! You will be able to review your order and make changes practically every step of the way. Plus, online shopping is available 24 hours a day, 365 days a year! Please note that the actual color of certain items may be darker or lighter than the color shown in our website.  

If placing an order online is confusing, our team is also ready and happy to assist you placing your order over the phone. Our customer service hours are from Monday- Saturday 09:00 am- 6:00pm, give us a call at (281)377-8547. Our showroom is also open from 9:30am – 6:00pm Monday through Saturday in case you want to visit our store and place your order in person. PLEASE NOTE: All hours listed are Central Time. Holiday hours may vary. We will post any special hours/closings on our website, as well as our social media platforms. 

PAYMENT METHODS 

  • We accept Visa, MasterCard, American Express, Discover, bank debit cards, and KM Home Furniture Gift Certificates. 
  • We offer financing options ranging from 12 Months 0% Interest to 90 payment option, no credit needed. 
  • We offer layaway program up to 90 days. 

RECEIVING YOUR ITEMS 

PICK UPPick up dates are Tuesday, Thursday, and Saturday. The office will give you a call, send you a text message or an e-mail to let you know when the next available date is that your item will be ready for pick up. Please be sure your furniture pieces are correctly placed within your vehicle. Bring all necessary handling tools and hardware to ensure safety for you and others on the road. Keep in mind assistance is required to load items so bring an extra hand! 

DELIVERYOur delivery trucks are available Tuesday, Thursday, and Saturday. For more information, please look at our Delivery Explained section online at www.kassamal.com 

WARRANTY INFORMATION 

At KM, our goal is to provide customer satisfaction by providing an enjoyable buying experience, as well as standing behind our products with professional service and stated warranties. We strive to ensure customer satisfaction through professional service and that the conditions above apply only with normal use and against manufacturer's defect. 

Three months limited warranty against manufacturer’s defect is provided. Manufacturers frame warranties will be honored. Mechanisms are subject to manufacturer’s warranties. Normal use and wear are not cover by the warranty. It is your responsibility to inspect your merchandise upon receiving it and to send an email to info@kassamall.com with digital pictures and descriptions of any defective or damaged item within 24 hours of delivery. You must have your receipt for the above warranties to apply. 

KM FURNITURE RESERVES THE RIGHT TO: 

  • Inspect the damaged merchandise in the customer's home. 
  • Service in your home, our warehouse or at the factory. 
  • Repair or replace at the discretion of the Customer Service Department. 
  • KM strives to ensure customer satisfaction through professional service. KM Home Furniture will adhere to all manufacturer's warranties. The conditions above apply only against manufacturer's defect. All services will be provided within our delivery schedule. Transportation and labor fees will be provided at no charge only when an item was both, delivered and assembled by our delivery technicians.  

MATERIALS WARRANTY INFORMATION 

UPHOLSTERY:3-months limited warranty against manufacturer's defect. Manufacturers frame warranties will be honored. Mechanisms are subject to manufacturer's warranties. Note: Dye lot variances, piling, fading, normal wear and soiling in the home are not covered under warranty unless otherwise stated by the manufacturer. 

LEATHER:3-months limited warranty against manufacturer's defect. Manufacturers frame warranties will be honored. Note: Leather is a natural material. Characteristics may include color variation, grain variation, wrinkles, and marks (i.e., bug bites, scars, brands, etc.). These characteristics denote genuine, top grain leather and add to the appearance and personality of each piece of furniture. 

WOOD PRODUCTS:   3-months limited warranty against manufacturer's defect. Note: Solid and veneer wood products may show variations in color, patterns, grain qualities and/or natural blemishes. These characteristics provide real wood products with their unique and authentic beauty. 

GLASS PRODUCTS: We ask that you carefully inspect all Glass Items such as Mirrors, Tabletops, Dining Tops, Cabinet Doors, etc. prior to as soon as these items have been received. No warranty applies to broken glass after receiving it.  

BEDDING:KM Home Furniture strictly adheres to manufacturer's warranties. An inspection of the bedding may be required by the manufacturer. Please note: All bedding manufacturers cannot take back any bed with stains; for that reason, a mattress protector is recommended. 

ACCESSORIES, LAMPS & RUGS:   We ask that you carefully inspect all accessory items such as lamps, rugs and wall art prior to purchase. No warranty applies to accessories. 
Note: Regular or LED bulbs provided in lighted merchandise are not warrantied. 

CLEARANCE AND OUTLET ORDERS:   Merchandise reduced for clearance or sold in our Outlets centers will include a limited 30-day warranty on frames and power devises. Orders must be scheduled for delivery or picked up within 2-5 days after the purchase, otherwise this merchandise will be made available for sale and any deposit made will be held on account as a store credit. “AS IS” merchandise is sold without warranties or guarantees.  

PROCEDUREIt is your responsibility to inspect your merchandise upon receiving it and to report any claims to Customer Service Department within 24 hours of delivery. You must have your receipt for the above warranties to apply. 

RETURN POLICIES 

You may only request a return of a new and unopened furniture piece within 24 hours of delivery/pick up for full store credit. In that circumstance, an additional delivery fee will be charged for the item to be picked up and brought back to the warehouse. All delivery and assembly fees are final and nonrefundable. If the item was picked up from the store or warehouse a 25% restocking fee will be charged. Please note that returns on all our clearance items, Outlet items, “AS IS,or special-order furniture pieces will not be accepted. 

7-DAY RESELECTION FOR OPEN ITEMS 

KM Furniture strives to make every customer 100% satisfied with their purchase. We understand that sometimes it takes a few days to see if your new furniture works for you. Therefore, we have created a 7-day reselection period on all normal merchandise (not included special orders, clearance items, Outlet items, or items sold “as is”).  

Here is how it works: 

  • Call our design center at 281-377-8547 during normal business hours to assist you in selecting your new pieces 
  • Schedule a second delivery and we will make sure to take the reselected items with us! 
  • You simply pay a 25% restocking fee as well as the applicable delivery & handling charge based on your location and item specification. If upgrading, just add the difference and a new delivery fee will be charged. 
  • **Please note that this policy does not apply to damaged or scratched items.  

If you receive an item delivered by our team of professional technicians and want to return it, the following process must be met: 

  • Ensure the unopened item(s) is packed in its original box 

  • Schedule delivery through a freight company i.e., UPS, FedEx, USPS (Distribution Warehouse: 12822 Hempstead Rd, Unit D. Houston, Texas 77092) 

  • Send us the tracking number to info@kassamall.com along with your order number (it must be done within 7 days from the time the item was delivered) 

  • Upon receipt, we will sign the freight company’s packing slip, open, and inspect the item 

  • If the item condition is still new, unused, and unopened, we will collect the 25% restocking fee and credit you the difference.  

DAMAGED MERCHANDISE 

ITEMS DAMAGED ON PICK UP: Once you arrive at KM Home Furniture’s warehouse and receive your furniture, we encourage you to open any box and inspect your merchandise carefully before loading it into your vehicle. We will not take responsibility for any damaged or stain that occurred after the items are taken away from KM Home Furniture store or warehouse. If an item happens to be defective, we will first receive the item, send it back to the manufacturer facility and reschedule a date to pick up the replaced damaged part (the time of arrival of the replaced item or part depends strictly on stock levels and manufacturer availability). 

ITEMS DAMAGED ON DELIVERYUpon receipt, please inspect your purchase and notify us of any damage within 24 hours of delivery by calling our customer support line at (281) 377-8547 or through email at info@kassamall.com. If an item is damaged or defective, you will need to provide digital photos and a description of the problem by e-mail. If an e-mail is not sent to the email address provided, the office will not be able to help. 

CANCELLATIONS 

Online Orders Only online orders can be cancelled for a 100% store credit if: a) They are cancelled within the first 24 hours of being placed and b) No delivery has been scheduled 

Store Orders In-store orders are not subject to cancellation. Availability of merchandise is estimated according to the information on hand at the scheduling, stock on hand, availability of materials, transportation difficulty or any other causes beyond the control of the Seller. Availability of merchandise is estimated according to the information on hand at the time the order is written. Seller shall not be responsible for delays in delivery of merchandise occasioned by manufacture's scheduling, stock on hand, availability of materials, transportation difficulty or any other causes beyond the control of the seller. Layaways are for a maximum of 90 days (about 3 months) and are not subject to cancellation. Merchandise will be order once layaway is paid off. Buyer agrees to complete payment oschedule or proceeds of prior payments(s) will be forfeited. All in store Sales are Finals- no Refunds. All exchanges and cancellations are subjected to management approval. A 25% Cancellation (Restocking) fee will apply to ANY CHANGE (including selecting) made after purchase, only if in original packaging. All deposits are non-refundable. Delivery Fee and Application Fees are Non-Refundable. Buyer assumes all risk associated with transportation of merchandise picked up. Buyer agrees to measure doorways and stairways before ordering, seller is not responsible for merchandise that is too large to fit. The delivery team will not move, haul, or rearrange old furniture. The delivery team also will not hold responsible for damage caused to merchandise or purchaser's home due to furniture being too large for rooms not previously measured.    

EXTENDED PROTECTION PLAN 

Guardsman: Giving You Peace of Mind 

Accidents happen! As an extra offering you could give yourself peace of mind to know that your new furniture investment is protected against life’s little accidents with a Guardsman protection plan from KM Home Furniture. Protection plans cover accidental damage to your upholstery, leather, wood, billiard tables, area rugs, outdoor furniture, or adjustable beds.KM Home Furniture has you covered like never before with new furniture protection plans from Guardsman. With nearly a century of expertise in the furniture care business, Guardsman is an established, secure, and valuable KM partner. You’ll get a service plan that will help extend the life of your furniture while protecting against those inevitable uh-oh! moments. Guardsman employs an experienced, nationwide network of expert technicians who will travel to your home to fix accidental damage like stains, tears, and scratches. It is the ultimate in convenience and service, restoring your furniture to its original condition. If the damage from a covered event cannot be repaired, Guardsman will replace it!KM Home Furniture is proud to offer seven Guardsman protection plans. To learn more, call customer care at 281-377-8547 or chat online with one of our customer service agents. 

DELIVERY EXPLAINED 

At KM Home Furniture we are committed to bring to your home the best service available at the most convenience price; for that reason, we have worked very hard in integrating a powerful fleet of trucks, drivers and specialized technicians that will deliver your new piece of furniture according to your specific preferences. 

KM Home Furniture will deliver the address provided in the invoice. If a change of address is made after the invoice is issued, KM Home Furniture reserves the rights to recalculate the new delivery fee and the customer must pay for the difference. 

DELIVERY DAYS: Tuesday, Thursday and Saturday.   

IN ORDER TO FACILITATE a safe and easy merchandise delivery, we ask that you read the following:  

SAFETY FIRST— Please remove water, ice, or other potentially hazardous obstacles from all walkways and driveways. • Clear the Way— Please have a pathway cleared through your home, to the room in which the furniture or mattress will be placed.  • An Adult Must Be Home— Ensure that someone 18 years of age or older is present to accept the delivery.  • Arrange Entrance¬— If your delivery requires the removal of a door or window, please have this done prior to the delivery. If needed, the driver can place a phone call prior to arrival for better coordination.   

Delivery to Buildings and Complexes Most apartment buildings, condo complexes, retirement facilities, and office suites prohibit deliveries during certain hours. If the building or complex where you live has such restrictions, please let us know when scheduling a delivery. If an elevator’s use is required for delivery, please do your best to reserve it for the appropriate time. This will help ensure a timely delivery. 

Inclement Weather Policy To ensure the safety of our delivery associates, we reserve the right to delay deliveries due to hazardous road and/or weather conditions• Climbing/Walk-Up Fees— Deliveries made to units above the second floor without elevator access will be subject to an additional charge• Hoisting Fees—If special accommodations are made for furniture that needs to be suspended/dropped into an area, additional fees may be assessed• Late Cancellation Fee— All deliveries cancelled within 48 hours of scheduled delivery will incur a restocking fee• Shoe Removal Policy— Due to corporate safety policies and OSHA guidelines, our delivery associates are prohibited from removing their boots at any time.  

DELIVERY SCHEDULE 

Our delivery dates are Tuesday, Thursday, and Saturday.  

CUSTOMERS WITH DELIVERY WITHIN THE CITY OF HOUSTONwill receive a confirmation email as well as a call prior to the delivery date. On the delivery date you will receive a call or text message 30 min - 1 hour before the delivery drivers arrive. 

CUSTOMERS WITH DELIVERY OUTSIDE THE CITY OF HOUSTONwill receive a confirmation email as well as a call prior to the delivery date.  Once the items leave our facility, the delivery driver will contact you within 1-2 hours before arriving at your home. 

FIRST DRY AREA - HOME ENTRANCE DELIVERY (DROP-OFF) 

Our First Dry area - Home Entrance Delivery service features a skilled delivery team who will deliver your items and place them on the ground floor of your apartment building or home. As a courtesy, the delivery team might bring the items inside your home.  

Appointment Scheduling: The delivery department will call you to arrange a date and 4-hour appointment window once their items arrive at the local terminal. 

Signature RequiredYes, Packaging Removal Included: No Assembly Service Included: No 

*If as a courtesy the driver can bring the items other than the 1st – ground floor, upstairs carrying limit of two flights of stairs (up to 15 steps each) 

**Signature required from the person placed on the order 

ASSEMBLY 

When you add assembly to an item, this means that our skillful delivery technician will deliver your item as well as assemble it. A delivery team will bring your item(s) inside your home and place it in the room of your choice. * Packaging will be removed and disposed of, followed by basic assembly for your convenience. ** 

Appointment Scheduling: A member of the delivery department will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal. 

Signature Required: Yes, Packaging Removal Included: Yes, Assembly Service Included: Yes 

*Upstairs carrying limit of two flights of stairs (up to 15 steps each) 

**Assembly includes light setup requiring basic tools, such as a screwdriver. Please note that the delivery team will not perform plumbing installation, electrical wiring, or services requiring the use of power tools.    

Disclosure Credit/Debit Card Orders 

DECLARATION: I hereby declare under penalty of perjury that all information submitted as part of the made at Kassamall.com or in person at KM Home Furniture is true and accurate to the best of my knowledge. I am the person who is directly involved with the purchase a the items found at kassamall.com. I understand it is my obligation to pay for the total amount stated in this. I understand that should any information or representation submitted in connection with this order be inaccurate, false, erroneous, or incomplete, KM Home Furniture will take the appropriate legal actions and charges against me. In case of any dispute, I hereby authorize KM Home Furniture to access the property for the purpose of recuperating all items, including legal fees. 

I authorize KM Home Furniture LLC to contact me via email or SMS Text messages with product request order updates, promotions a new offer. 

***Signature required from the person placed on the order  

IMPORTANT:TO ALLOW OUR DELIVERY TECHNICIANS TO PERFORM THEIR JOB, PLEASE REMEMBER TO HAVE AN OPEN AND CLEAN SPACE AT THE AREA OF DELIVERY AND ASSEMBLY. THEY WILL NOT BE ALLOWED TO REMOVE, DISPOSE OR RELOCATE ANY FURNITURE PIECE THAT IS NOT PART OF THE ASSEMBLY SERVICE PURCHASED THROUGH KM HOME FURNITURE.