KM Home Furniture

Terms & Conditions

By purchasing this item, you agree to the terms and conditions below:

ONLINE ORDERING

At KM (KM) Home Furniture our goal is to provide the best shopping experience for all our customers—which extends far beyond the walls of our showroom. Whether you’re at home or on the go, KM Home Furniture makes online shopping simple and secure! All online prices are discounted for Cash or Debit. Every effort has been made to ensure the accuracy of the prices, availability and descriptions of the products contained in this website. However, in the event of discrepancies, in-store information will take precedence.

PLACING AN ORDER

When you place an order through our website, you’ll find the experience quick and painless! You’ll be able to review your order and make changes practically every step of the way. Plus, online shopping is available 24 hours a day, 365 days a year! Please note that the actual color of certain items may be darker or lighter than the color shown in our website.
If placing an order online is confusing, our team is also ready and happy to assist you placing your order over the phone. Our customer service hours are from Monday- Saturday 09:00 am- 6:00pm, give us a call at (281)377-8547. Our showroom is also open from 9:30am – 6:00pm Monday through Friday in case you want to come to the store and place your order in person. PLEASE NOTE: All hours listed are Central Time. Holiday hours may vary. We will post any special hours/closings on our website, as well as our social media platforms.

PAYMENT METHODS

We accept Visa, MasterCard, American Express, Discover, bank debit cards, and KM Home Furniture Gift Certificates.
We offer financing options ranging form 12 Months 0% Interest to 90 days same as cash.
We offer layaway program up to 90 days

RECEIVING YOUR ITEMS

PICK UP:

Pick up dates are Tuesday, Thursday and Saturday. The office will give you a call or send you an e-mail to let you know when is the next available date that your item will be ready for pick up. Please make to place your furniture pieces correctly within your vehicle. Bring all necessary handling tools and hardware to ensure safety for you and others on the road. Keep in mind assistance is required to load items so bring an extra hand!

DELIVERY:

Our delivery trucks are available Tuesday, Thursday and Saturday. For more information please look at our Delivery Explained section.

WARRANTY INFORMATION

At KM, our goal is to provide customer satisfaction by providing an enjoyable buying experience, as well as standing behind our products with professional service and stated warranties. We strive to ensure customer satisfaction through professional service and that the conditions above apply only with normal use and against manufacturer's defect.

Three months limited warranty against manufacturer’s defect is provided. Manufacturers frame warranties will be honored. Mechanisms are subject to manufacturer’s warranties. Normal use and wear are not cover by the warranty.

It is your responsibility to inspect your merchandise upon receiving it and to send an email to info@kassamall.com with digital pictures and descriptions of any defective or damaged item within 24 hours of delivery. You must have your receipt for the above warranties to apply.

KM FURNITURE RESERVES THE RIGHT TO:

  • Inspect the damaged merchandise in the customer's home.
  • Service in your home, our warehouse or at the factory.
  • Repair or replace at the discretion of the Customer Service Department.
  • KM strives to ensure customer satisfaction through professional service. KM Home Furniture will adhere to all manufacturer'swarranties. The conditions above apply only against manufacturer's defect. All services will be provided within our delivery schedule. Transportation and labor fees will be provided at no charge when an item was delivered and assembled by our delivery technicians.

MATERIALS WARRANTY INFORMATION

UPHOLSTERY: 3-months limited warranty against manufacturer's defect. Manufacturers frame warranties will be honored. Mechanisms are subject to manufacturer's warranties.

Note: Dye lot variances, piling, fading, normal wear and soiling in the home are not covered under warranty unless otherwise stated by the manufacturer.

LEATHER: 3-months limited warranty against manufacturer's defect. Manufacturers frame warranties will be honored. Note: Leather is a natural material. Characteristics may include color variation, grain variation, wrinkles and marks (i.e. bug bites, scars, brands, etc.). These characteristics denote genuine, top grain leather and add to the appearance and personality of each piece of furniture.

WOOD PRODUCTS: 3-months limited warranty against manufacturer's defect. Note: Solid and veneer wood products may show variations in color, patterns, grain qualities and/or natural blemishes. These characteristics provide real wood products with their unique and authentic beauty.

GLASS PRODUCTS: We ask that you carefully inspect all Glass Items such as Mirrors, Table Tops, Dining Tops, Cabinet Doors, etc. prior to as soon as these items have been received. No warranty applies to broken glass after receiving it.

BEDDING: KM Home Furniture strictly adheres to manufacturer's warranties. An inspection of the bedding may be required by the manufacturer. Please note: All bedding manufacturers cannot take back any bed with stains; for that reason, a mattress protector is recommended.

ACCESSORIES, LAMPS & RUGS: We ask that you carefully inspect all accessory items such as lamps, rugs and wall art prior to purchase. No warranty applies to accessories.
Note: Regular or LED bulbs provided in lighted merchandise are not warrantied.

CLEARANCE MERCHANDISE: Merchandise reduced for clearance will include a limited 30-day warranty. Merchandise must be scheduled for delivery or picked up within three days, otherwise merchandise will be made available for sale and your deposit will be held on account. “AS IS” merchandise is sold without warranties or guarantees.

PROCEDURE It is your responsibility to inspect your merchandise upon receiving it and to report any claims to Customer Service Department within 24 hours of delivery. You must have your receipt for the above warranties to apply.

RETURN POLICIES

You may only request a return of a new and unopened furniture piece within 24 hours of delivery/pick up for full store credit. An additional delivery fee will be charged for the item to be brought back to the warehouse. All delivery fees are final and nonrefundable. If the item was picked up from the store a 25% restocking fee will be charged. Please note that returns on all our clearance items or special-order furniture pieces will not be accepted.

7-DAY RESELECTION FOR OPEN ITEMS

KM Furniture strives to make every customer 100% satisfied with their purchase. We understand that sometimes it takes a few days to see if your new furniture works for you. Therefore, we have created a 7-day reselection period on all normal merchandise (not included special orders, clearance items or items sold “as is”).
Here is how it works:

  • Call our design center at 281-377-8547 during normal business hours to assist you in selecting your new pieces.
  • Schedule a second delivery and we will make sure to take the reselected items with us!
  • You simply pay a 25% restocking fee as well as the applicable delivery & handling charge based on your location and item specification. If upgrading, just add the difference and a new delivery fee will be charged.

 

• **Please note that this policy does not apply to damaged or scratched items.

DAMAGED MERCHANDISE

ITEMS DAMAGED ON PICK UP:

Once you arrive at KM Home Furniture’s warehouse and receive your furniture, we encourage you to inspect your merchandise carefully. After the items are taken away from KM Home Furniture store or warehouse, we are not responsible for any damaged afterwards. If an item happens to be defective, we will reschedule another date to pick up the replaced damaged part (the time of arrival of the replaced item or part depends strictly on stock levels and manufacturer availability).

ITEMS DAMAGED ON DELIVERY:

Upon receipt, please inspect your purchase and notify us of any damage within 24 hours of delivery by calling our customer support line at (281) 377-8547 or through email at info@kassamall.com. If an item is damaged or defective, you will need to provide digital photos and a description of the problem by e-mail. If an e-mail is not sent to the email address provided, the office will not be able to help.

CANCELLATIONS

Online Orders

Only online orders can be cancelled for a 100% store credit if: a) They are cancelled within the first 24 hours of being placed and b) No delivery has been scheduled.

Store Orders

In-store orders are not subject to cancellation. Availability of merchandise is estimated according to the information on hand at the scheduling, stock on hand, availability of materials, transportation difficulty or any other causes beyond the control of the Seller.

Availability of merchandise is estimated according to the information on hand at the time the order is written. Seller shall not be responsible for delays in delivery of merchandise occasioned by manufacture's scheduling, stock on hand, availability of materials, transportation difficulty or any other causes beyond the control of the seller. Layaways are for a maximum of 90 days and are not subject to cancellation. Merchandise will be order once layaway is paid off. Buyer agrees to complete payment on schedule or proceeds of prior payments(s) will be forfeited. All in store Sales are Finals- no Refunds. All exchanges and cancellations are subjected to management approval. A 25% Cancellation (Restocking) fee will apply to ANY CHANGE (including selecting) made after purchase, only if in original packaging. All deposits are non-refundable. Delivery Fee and Application Fees are Non-Refundable. Buyer assumes all risk associated with transportation of merchandise picked up. Buyer agrees to measure doorways and stairways before ordering, as seller is not responsible for merchandise that is too large to fit. The delivery team cannot move, haul or rearrange old furniture. The delivery team also will not held responsible for damages caused to merchandise or purchaser's home due to furniture being to large for rooms not previously measured.

EXTENDED PROTECTION PLAN

Guardsman: Giving You Peace of Mind Accidents happen! As an extra offering you could give yourself peace of mind to know that your new furniture investment is protected against life’s little accidents with a Guardsman protection plan from KM Home Furniture. Protection plans cover accidental damage to your upholstery, leather, wood, billiard tables, area rugs, outdoor furniture or adjustable beds. KM Home Furniture has you covered like never before with new furniture protection plans from Guardsman. With nearly a century of expertise in the furniture care business, Guardsman is an established, secure and valuable KM partner. You’ll get a service plan that will help extend the life of your furniture while protecting against those inevitable uh-oh! moments. Guardsman employs an experienced, nationwide network of expert technicians who will travel to your home to fix accidental damage like stains, tears and scratches. It’s the ultimate in convenience and service, restoring your furniture to its original condition. If the damage from a covered event can’t be repaired, Guardsman will replace it! KM Home Furniture is proud to offer seven Guardsman protection plans. To learn more, call customer care at 281-377-8547 or chat online with one of our customer service agents.

DELIVERY EXPLAINED

At KM Home Furniture we are committed to bring to your home the best service available at the most convenience price; for that reason, we have worked very hard in integrating a powerful fleet of trucks, drivers and specialized technicians that will deliver your new piece of furniture according to your specific preferences.

KM Home Furniture will deliver the address provided in the invoice. If a change of address is made after the invoice is issued, KM Home Furniture reserves the rights to recalculate the new delivery fee and the customer must pay for the difference.

DELIVERY DAYS: Tuesday, Thursday and Saturday.

IN ORDER TO FACILITATE a safe and easy merchandise delivery, we ask that you read the following:

SAFETY FIRST— Please remove water, ice, or other potentially hazardous obstacles from all walkways and driveways. • Clear the Way— Please have a pathway cleared through your home, to the room in which the furniture or mattress will be placed. • An Adult Must Be

Home— Ensure that someone 18 years of age or older is present to accept the delivery. • Arrange Entrance¬— If your delivery requires the removal of a door or window, please have this done prior to the delivery. If needed, the driver can place a phone call prior to arrival for better coordination.

Delivery to Buildings and Complexes

Most apartment buildings, condo complexes, retirement facilities, and office suites prohibit deliveries during certain hours. If your building or complex has such restrictions, please let us know when scheduling a delivery. If an elevator’s use is required for delivery, please do your best to reserve it for the appropriate time. This will help ensure a timely delivery.

Inclement Weather Policy

To ensure the safety of our delivery associates, we reserve the right to delay deliveries due to hazardous road and/or weather conditions. • Climbing/Walk-Up Fees— Deliveries made to units above the second floor without elevator access will be subject to an additional charge. • Hoisting Fees—If special accommodations are made for furniture that needs to be suspended/dropped into an area, additional fees may be assessed. • Late Cancellation Fee— All deliveries cancelled within 48 hours of scheduled delivery will incur a restocking fee. • Shoe Removal Policy— Due to corporate safety policies and OSHA guidelines, our delivery associates are prohibited from removing their boots at any time.

DELIVERY SCHEDULE

Our delivery dates are Tuesday, Thursday and Saturday.

CUSTOMERS WITH DELIVERY WITHIN THE CITY OF HOUSTON will receive a confirmation email as well as a call prior to the delivery date. On the delivery date you will receive a call or text message 30 min - 1 hour before the delivery drivers arrive.
CUSTOMERS WITH DELIVERY OUTSIDE THE CITY OF HOUSTON will receive a confirmation email as well as a call prior to the delivery date. Once the items leave our facility, the delivery driver will contact you within 1-2 hours before arriving at your home.
INSIDE HOME ENTRANCE DELIVERY (DROP-OFF)

Our Inside Home Entrance Delivery service will take your items inside your home. It features a skilled delivery team who will bring the item(s) inside your home and place them by your home entrance.

Appointment Scheduling: The delivery department will call you to arrange a date and 4-hour appointment window once their items arrive at the local terminal.

Signature Required: Yes Packaging Removal Included: No Assembly Service Included: No Upstairs carrying limit of two flights of stairs (up to 15 steps each)

**Signature required from the person placed on the order

ASSEMBLY

When you add assembly to an item, this means that our skillful delivery technician will deliver your item as well as assemble it. A delivery team will bring your item(s) inside your home and place it in the room of your choice. Packaging will be removed and disposed of, followed by basic assembly for your convenience.

Appointment Scheduling: A member of the delivery department will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.

Signature Required: Yes

Packaging Removal Included: Yes

Assembly Service Included: Yes

*Upstairs carrying limit of two flights of stairs (up to 15 steps each) Assembly includes light setup requiring basic tools, such as a screwdriver. Please note that the delivery team will not perform plumbing installation, electrical wiring, or services requiring the use of power tools.

KM Home Furniture
Terms & Conditions
By purchasing this item, you agree to the terms and conditions below:
ONLINE ORDERING
At KM (KM) Home Furniture our goal is to provide the best shopping experience for all our customers—which extends far beyond the walls of our showroom. Whether you’re at home or on the go, KM Home Furniture makes online shopping simple and secure! All online prices are discounted for Cash or Debit. Every effort has been made to ensure the accuracy of the prices, availability and descriptions of the products contained in this website. However, in the event of discrepancies, in-store information will take precedence.
PLACING AN ORDER
When you place an order through our website, you’ll find the experience quick and painless! You’ll be able to review your order and make changes practically every step of the way. Plus, online shopping is available 24 hours a day, 365 days a year! Please note that the actual color of certain items may be darker or lighter than the color shown in our website.
If placing an order online is confusing, our team is also ready and happy to assist you placing your order over the phone. Our customer service hours are from Monday- Saturday 09:00 am- 6:00pm, give us a call at (281)377-8547. Our showroom is also open from 9:30am – 6:00pm Monday through Friday in case you want to come to the store and place your order in person. PLEASE NOTE: All hours listed are Central Time. Holiday hours may vary. We will post any special hours/closings on our website, as well as our social media platforms.
PAYMENT METHODS
We accept Visa, MasterCard, American Express, Discover, bank debit cards, and KM Home Furniture Gift Certificates.
We offer financing options ranging form 12 Months 0% Interest to 90 days same as cash.
We offer layaway program up to 90 days
RECEIVING YOUR ITEMS
PICK UP:
Pick up dates are Tuesday, Thursday and Saturday. The office will give you a call or send you an e-mail to let you know when is the next available date that your item will be ready for pick up. Please make to place your furniture pieces correctly within your vehicle. Bring all necessary handling tools and hardware to ensure safety for you and others on the road. Keep in mind assistance is required to load items so bring an extra hand!
DELIVERY:
Our delivery trucks are available Tuesday, Thursday and Saturday. For more information please look at our Delivery Explained section.
WARRANTY INFORMATION
At KM, our goal is to provide customer satisfaction by providing an enjoyable buying experience, as well as standing behind our products with professional service and stated warranties. We strive to ensure customer satisfaction through professional service and that the conditions above apply only with normal use and against manufacturer's defect.
Three months limited warranty against manufacturer’s defect is provided. Manufacturers frame warranties will be honored. Mechanisms are subject to manufacturer’s warranties. Normal use and wear are not cover by the warranty.
It is your responsibility to inspect your merchandise upon receiving it and to send an email to info@kassamall.com with digital pictures and descriptions of any defective or damaged item within 24 hours of delivery. You must have your receipt for the above warranties to apply.
KM FURNITURE RESERVES THE RIGHT TO:
• Inspect the damaged merchandise in the customer's home.
• Service in your home, our warehouse or at the factory.
• Repair or replace at the discretion of the Customer Service Department.
• KM strives to ensure customer satisfaction through professional service. KM Home Furniture will adhere to all manufacturer's warranties. The conditions above apply only against manufacturer's defect. All services will be provided within our delivery schedule. Transportation and labor fees will be provided at no charge when an item was delivered and assembled by our delivery technicians.
MATERIALS WARRANTY INFORMATION
UPHOLSTERY: 3-months limited warranty against manufacturer's defect. Manufacturers frame warranties will be honored. Mechanisms are subject to manufacturer's warranties.
Note: Dye lot variances, piling, fading, normal wear and soiling in the home are not covered under warranty unless otherwise stated by the manufacturer.
LEATHER: 3-months limited warranty against manufacturer's defect. Manufacturers frame warranties will be honored. Note: Leather is a natural material. Characteristics may include color variation, grain variation, wrinkles and marks (i.e. bug bites, scars, brands, etc.). These characteristics denote genuine, top grain leather and add to the appearance and personality of each piece of furniture.
WOOD PRODUCTS: 3-months limited warranty against manufacturer's defect. Note: Solid and veneer wood products may show variations in color, patterns, grain qualities and/or natural blemishes. These characteristics provide real wood products with their unique and authentic beauty.
GLASS PRODUCTS: We ask that you carefully inspect all Glass Items such as Mirrors, Table Tops, Dining Tops, Cabinet Doors, etc. prior to as soon as these items have been received. No warranty applies to broken glass after receiving it.
BEDDING: KM Home Furniture strictly adheres to manufacturer's warranties. An inspection of the bedding may be required by the manufacturer. Please note: All bedding manufacturers cannot take back any bed with stains; for that reason, a mattress protector is recommended.
ACCESSORIES, LAMPS & RUGS: We ask that you carefully inspect all accessory items such as lamps, rugs and wall art prior to purchase. No warranty applies to accessories.
Note: Regular or LED bulbs provided in lighted merchandise are not warrantied.
CLEARANCE MERCHANDISE: Merchandise reduced for clearance will include a limited 30-day warranty. Merchandise must be scheduled for delivery or picked up within three days, otherwise merchandise will be made available for sale and your deposit will be held on account. “AS IS” merchandise is sold without warranties or guarantees.
PROCEDURE It is your responsibility to inspect your merchandise upon receiving it and to report any claims to Customer Service Department within 24 hours of delivery. You must have your receipt for the above warranties to apply.
RETURN POLICIES
You may only request a return of a new and unopened furniture piece within 24 hours of delivery/pick up for full store credit. An additional delivery fee will be charged for the item to be brought back to the warehouse. All delivery fees are final and nonrefundable. If the item was picked up from the store a 25% restocking fee will be charged. Please note that returns on all our clearance items or special-order furniture pieces will not be accepted.
7-DAY RESELECTION FOR OPEN ITEMS
KM Furniture strives to make every customer 100% satisfied with their purchase. We understand that sometimes it takes a few days to see if your new furniture works for you. Therefore, we have created a 7-day reselection period on all normal merchandise (not included special orders, clearance items or items sold “as is”).
Here is how it works:
• Call our design center at 281-377-8547 during normal business hours to assist you in selecting your new pieces.
• Schedule a second delivery and we will make sure to take the reselected items with us!
• You simply pay a 25% restocking fee as well as the applicable delivery & handling charge based on your location and item specification. If upgrading, just add the difference and a new delivery fee will be charged.
• **Please note that this policy does not apply to damaged or scratched items.
DAMAGED MERCHANDISE
ITEMS DAMAGED ON PICK UP:
Once you arrive at KM Home Furniture’s warehouse and receive your furniture, we encourage you to inspect your merchandise carefully. After the items are taken away from KM Home Furniture store or warehouse, we are not responsible for any damaged afterwards. If an item happens to be defective, we will reschedule another date to pick up the replaced damaged part (the time of arrival of the replaced item or part depends strictly on stock levels and manufacturer availability).
ITEMS DAMAGED ON DELIVERY:
Upon receipt, please inspect your purchase and notify us of any damage within 24 hours of delivery by calling our customer support line at (281) 377-8547 or through email at info@kassamall.com. If an item is damaged or defective, you will need to provide digital photos and a description of the problem by e-mail. If an e-mail is not sent to the email address provided, the office will not be able to help.

CANCELLATIONS
Online Orders
Only online orders can be cancelled for a 100% store credit if: a) They are cancelled within the first 24 hours of being placed and b) No delivery has been scheduled.
Store Orders
In-store orders are not subject to cancellation. Availability of merchandise is estimated according to the information on hand at the scheduling, stock on hand, availability of materials, transportation difficulty or any other causes beyond the control of the Seller. Availability of merchandise is estimated according to the information on hand at the time the order is written. Seller shall not be responsible for delays in delivery of merchandise occasioned by manufacture's scheduling, stock on hand, availability of materials, transportation difficulty or any other causes beyond the control of the seller. Layaways are for a maximum of 90 days and are not subject to cancellation. Merchandise will be order once layaway is paid off. Buyer agrees to complete payment on schedule or proceeds of prior payments(s) will be forfeited. All in store Sales are Finals- no Refunds. All exchanges and cancellations are subjected to management approval. A 25% Cancellation (Restocking) fee will apply to ANY CHANGE (including selecting) made after purchase, only if in original packaging. All deposits are non-refundable. Delivery Fee and Application Fees are Non-Refundable. Buyer assumes all risk associated with transportation of merchandise picked up. Buyer agrees to measure doorways and stairways before ordering, as seller is not responsible for merchandise that is too large to fit. The delivery team cannot move, haul or rearrange old furniture. The delivery team also will not held responsible for damages caused to merchandise or purchaser's home due to furniture being to large for rooms not previously measured.
EXTENDED PROTECTION PLAN
Guardsman: Giving You Peace of Mind
Accidents happen! As an extra offering you could give yourself peace of mind to know that your new furniture investment is protected against life’s little accidents with a Guardsman protection plan from KM Home Furniture. Protection plans cover accidental damage to your upholstery, leather, wood, billiard tables, area rugs, outdoor furniture or adjustable beds. KM Home Furniture has you covered like never before with new furniture protection plans from Guardsman. With nearly a century of expertise in the furniture care business, Guardsman is an established, secure and valuable KM partner. You’ll get a service plan that will help extend the life of your furniture while protecting against those inevitable uh-oh! moments. Guardsman employs an experienced, nationwide network of expert technicians who will travel to your home to fix accidental damage like stains, tears and scratches. It’s the ultimate in convenience and service, restoring your furniture to its original condition. If the damage from a covered event can’t be repaired, Guardsman will replace it! KM Home Furniture is proud to offer seven Guardsman protection plans. To learn more, call customer care at 281-377-8547 or chat online with one of our customer service agents.
DELIVERY EXPLAINED
At KM Home Furniture we are committed to bring to your home the best service available at the most convenience price; for that reason, we have worked very hard in integrating a powerful fleet of trucks, drivers and specialized technicians that will deliver your new piece of furniture according to your specific preferences.
KM Home Furniture will deliver the address provided in the invoice. If a change of address is made after the invoice is issued, KM Home Furniture reserves the rights to recalculate the new delivery fee and the customer must pay for the difference.
DELIVERY DAYS: Tuesday, Thursday and Saturday.
IN ORDER TO FACILITATE a safe and easy merchandise delivery, we ask that you read the following:
SAFETY FIRST— Please remove water, ice, or other potentially hazardous obstacles from all walkways and driveways. • Clear the Way— Please have a pathway cleared through your home, to the room in which the furniture or mattress will be placed. • An Adult Must Be Home— Ensure that someone 18 years of age or older is present to accept the delivery. • Arrange Entrance¬— If your delivery requires the removal of a door or window, please have this done prior to the delivery. If needed, the driver can place a phone call prior to arrival for better coordination.
Delivery to Buildings and Complexes
Most apartment buildings, condo complexes, retirement facilities, and office suites prohibit deliveries during certain hours. If your building or complex has such restrictions, please let us know when scheduling a delivery. If an elevator’s use is required for delivery, please do your best to reserve it for the appropriate time. This will help ensure a timely delivery.
Inclement Weather Policy
To ensure the safety of our delivery associates, we reserve the right to delay deliveries due to hazardous road and/or weather conditions. • Climbing/Walk-Up Fees— Deliveries made to units above the second floor without elevator access will be subject to an additional charge. • Hoisting Fees—If special accommodations are made for furniture that needs to be suspended/dropped into an area, additional fees may be assessed. • Late Cancellation Fee— All deliveries cancelled within 48 hours of scheduled delivery will incur a restocking fee. • Shoe Removal Policy— Due to corporate safety policies and OSHA guidelines, our delivery associates are prohibited from removing their boots at any time.
DELIVERY SCHEDULE
Our delivery dates are Tuesday, Thursday and Saturday.
CUSTOMERS WITH DELIVERY WITHIN THE CITY OF HOUSTON will receive a confirmation email as well as a call prior to the delivery date. On the delivery date you will receive a call or text message 30 min - 1 hour before the delivery drivers arrive.
CUSTOMERS WITH DELIVERY OUTSIDE THE CITY OF HOUSTON will receive a confirmation email as well as a call prior to the delivery date. Once the items leave our facility, the delivery driver will contact you within 1-2 hours before arriving at your home.
INSIDE HOME ENTRANCE DELIVERY (DROP-OFF)
Our Inside Home Entrance Delivery service will take your items inside your home. It features a skilled delivery team who will bring the item(s) inside your home and place them by your home entrance.
Appointment Scheduling: The delivery department will call you to arrange a date and 4-hour appointment window once their items arrive at the local terminal.
Signature Required: Yes Packaging Removal Included: No Assembly Service Included: No
Upstairs carrying limit of two flights of stairs (up to 15 steps each)
**Signature required from the person placed on the order
ASSEMBLY
When you add assembly to an item, this means that our skillful delivery technician will deliver your item as well as assemble it. A delivery team will bring your item(s) inside your home and place it in the room of your choice. Packaging will be removed and disposed of, followed by basic assembly for your convenience.
Appointment Scheduling: A member of the delivery department will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.
Signature Required: Yes Packaging Removal Included: Yes Assembly Service Included: Yes
*Upstairs carrying limit of two flights of stairs (up to 15 steps each) Assembly includes light setup requiring basic tools, such as a screwdriver. Please note that the delivery team will not perform plumbing installation, electrical wiring, or services requiring the use of power tools.