KM Home Furniture LLC, doing business as Kassa Mall Home Furniture & Mattress Store ("KM," "we," "us," or "our"), is committed to protecting the privacy and personal information of all customers, website visitors, and individuals who interact with us online, by phone, or in our stores.

This Privacy Policy governs all data collection, use, sharing, and storage practices for KM Home Furniture LLC and its subsidiary, Kassa Mall Management. It applies to all interactions with our website at kassamall.com, our physical showrooms located in Houston and Katy, Texas, and all transactions conducted by phone, email, or in person, regardless of the customer's state of residence.

By visiting our website, placing an order, or otherwise providing us with your personal information, you acknowledge and consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

We collect personal information through multiple channels. The categories below describe the types of information we collect, why we collect it, and how it is obtained.

Information You Provide Directly

• Identity & Contact: Full name, mailing address, email address, and telephone number(s)
• Payment Information: Credit/debit card details, billing address, and financing application data (processed securely through third-party payment processors — KM does not store full card numbers)
• Order Information: Products purchased, order history, delivery address, and special instructions
• Communications: Messages, emails, phone call records, chat transcripts, and survey responses you submit to us
• Warranty & Service Claims: Photographs, descriptions of defects, and delivery documentation submitted in connection with warranty or damage claims
• Financing Applications: Income information and credit-related data submitted when applying for financing (processed by our financing partners)

Information Collected Automatically

• Device & Browser Data: IP address, browser type and version, operating system, device identifiers, and screen resolution
• Usage & Session Data: Pages visited, time spent on pages, links clicked, search queries, and referral URLs
• Location Data: Approximate geographic location derived from your IP address or, with your permission, precise location from your device
• Cookies & Tracking Technologies: See Section 5 for full details on cookies, pixels, and tracking tools

Information From Third Parties

• Delivery Partners: Delivery confirmation, proof of delivery (POD) records, and logistics data from our freight and delivery service providers
• Financing Partners: Credit decision information from financing service providers
• Analytics Providers: Aggregated behavioral and demographic data from analytics platforms
• Social Media Platforms: Profile data you authorize when interacting with our social media accounts or ads

KM Home Furniture uses the personal information we collect for the following lawful business purposes:

Order Fulfillment & Customer Service

• Processing and confirming your orders and payments
• Scheduling, coordinating, and completing product deliveries
• Communicating order status, delivery windows, and scheduling updates
• Processing returns, exchanges, warranty claims, and technician dispatch
• Resolving disputes, investigating damage claims, and quality assurance

Account & Relationship Management

• Creating and maintaining your customer account
• Providing financing and layaway program services
• Sending transaction confirmations, receipts, and policy communications
• Responding to your inquiries, complaints, and service requests

Marketing & Communications

• Sending promotional emails, newsletters, and special offers (with your consent)
• Sending SMS/text messages for order updates, promotions, and marketing (with your consent — see Section 6)
• Conducting satisfaction surveys and product research
• Personalizing product recommendations based on your purchase history

Legal & Security Purposes

• Preventing fraud, chargebacks, and unauthorized transactions
• Enforcing our Terms & Conditions, warranty policies, and contractual rights
• Complying with applicable federal and state laws and regulations
• Defending legal claims, disputes, and arbitration proceedings
• Documenting deliveries and service visits for quality assurance and dispute resolution (including photographs taken under Section 14 of our Terms & Conditions)

Business Operations & Improvement

• Analyzing website usage to improve content, layout, and performance
• Conducting internal audits and reporting
• Supporting merger, acquisition, or business transfer activities (see Section 4)

KM Home Furniture shares your personal information only with trusted service providers and as required by law. We do not sell your data. All third-party service providers are contractually required to maintain the confidentiality and security of your information and may only use it to perform services on our behalf.

Third-Party Service Providers & Technology Partners

Law Enforcement & Legal Compliance

KM Home Furniture will not disclose your personal information to law enforcement except where required by applicable law or where you have instructed us to do so. When a lawful demand for customer data is received, KM will limit disclosure to only the specific data mandated by the legal process. Where legally permitted, we will promptly notify you and provide you with a copy of the demand.

Business Transfers

In the event of a merger, acquisition, sale of all or substantially all of our assets, or other business transfer, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you by email and/or prominent website notice if such a transfer occurs and your information will be subject to a privacy policy no less protective than this one.

Our website uses cookies and similar tracking technologies to enhance your experience, analyze website performance, and deliver relevant advertising. By continuing to use kassamall.com, you consent to our use of these technologies.

Types of Cookies We Use

• Strictly Necessary Cookies: Required for the website to function (shopping cart, login sessions, checkout). Cannot be disabled.
• Performance & Analytics Cookies: Help us understand how visitors use our site (page views, session duration, error tracking). Provided by Google Analytics, Kibana, and FullStory.
• Functional Cookies: Remember your preferences (language, location, items viewed). Improve your browsing experience.
• Marketing & Advertising Cookies: Used to deliver targeted ads relevant to your interests via Meta, Rakuten, and Google. These may track you across other websites.
• Session Recording: FullStory and GoBot may record your mouse movements, clicks, and page interactions to help us improve the user experience. No sensitive data (passwords, card numbers) is recorded.

Managing Your Cookie Preferences

You may control cookies through your browser settings. Most browsers allow you to block, delete, or receive notifications about cookies. Disabling certain cookies may affect website functionality. You may also opt out of specific tracking services:

• Google Analytics: Google Analytics Opt-Out
• Meta Advertising: Manage preferences at facebook.com/adpreferences
• General Ad Opt-Out: optout.aboutads.info (Digital Advertising Alliance)

By providing your phone number or email address to KM Home Furniture — whether online, by phone, or in store — you consent to receiving communications from KM, our affiliates, delivery service providers, and third-party service providers, including via automatic telephone dialing systems (ATDS) and pre-recorded messages, as permitted by the Telephone Consumer Protection Act (TCPA) and applicable state laws.

What We May Send You

• Order confirmations, delivery scheduling, and status updates
• Warranty claim and service appointment notifications
• Promotional offers, seasonal sales, and new product announcements
• Satisfaction surveys and product feedback requests
• Account reminders and payment notifications

How to Opt Out

• SMS — specific campaign: Reply STOP to any individual message. This unsubscribes you from that campaign only.
• SMS — all campaigns: Reply STOP to each individual campaign separately, OR call us at (281) 377-8547, OR send a written request to our address below.
• Email: Click the "Unsubscribe" link in any marketing email, or email info@kmhomefurniture.com with "Unsubscribe" in the subject line.

Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages. You certify that the phone number you provide is yours and that you are permitted to receive calls and messages at that number. You agree to promptly notify us if you stop using a phone number.

KM Home Furniture retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

Retention Periods

• Order & transaction records: 7 years (for tax, accounting, and legal compliance purposes)
• Warranty & claim documentation: 3 years from the date of the claim or resolution
• Delivery records & photographs: 3 years from delivery date
• Customer communications: 3 years from the last interaction
• Marketing consent records: Duration of the marketing relationship plus 3 years
• Website analytics data: 26 months (Google Analytics default)
• Dispute & arbitration records: 7 years or as required by applicable law

When personal information is no longer needed, we will securely delete or anonymize it. You may request deletion of your personal information earlier where permitted by law — see Section 8 for your rights.

Depending on your state of residence, you have certain rights regarding the personal information we hold about you. KM Home Furniture is committed to honoring these rights to the fullest extent required by applicable law.

How to Submit a Privacy Request

To exercise any of the rights above, submit a verifiable consumer request through one of the following methods. We will respond within 45 days (or as required by applicable law) and may need to verify your identity before processing your request.

Several states have enacted comprehensive consumer privacy laws that grant residents additional rights. The following table summarizes the rights available to residents of states with active privacy legislation. Residents of all other states retain the rights described in Section 8.

California Residents — Additional Disclosures

California residents have the right to request a list of the categories of personal information disclosed to third parties for direct marketing purposes during the preceding calendar year. KM Home Furniture does not sell personal information to third parties for direct marketing purposes. To submit a California privacy request, contact us at privacy@kmhomefurniture.com or call (281) 377-8547. We will respond within 45 calendar days of receiving a verifiable consumer request.

California Proposition 65 Notice

KM Home Furniture's website and services are intended solely for use by individuals who are 18 years of age or older. Our products and services are not directed at children under the age of 13, and we do not knowingly collect, use, or disclose personal information from children under 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. Section 6501 et seq.

Any individual under the age of 13 must obtain verifiable parental or legal guardian consent before using this website or submitting any personal information. Individuals between the ages of 13 and 17 should use this website only with the involvement and consent of a parent or legal guardian. KM Home Furniture reserves the right to request proof of age at any time.

KM Home Furniture employs commercially reasonable physical, administrative, and technical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure, access-controlled storage systems for customer data
• Payment card data processing through PCI-DSS compliant third-party processors (we do not store full card numbers)
• Employee access controls and confidentiality agreements limiting data access to those with a legitimate business need
• Regular security assessments and monitoring of our systems

Data Breach Notification

In the event of a data breach that affects your personal information and poses a significant risk of harm, KM Home Furniture will notify affected individuals as required by applicable state breach notification laws. Notification will be provided in the most expedient time possible and without unreasonable delay, consistent with the legitimate needs of law enforcement and any measures necessary to determine the scope of the breach.

Our website may contain links to third-party websites, affiliate partners, financing providers, and social media platforms. KM Home Furniture does not control, operate, or endorse these external websites and is not responsible for their privacy practices, content, or data collection methods.

We strongly encourage you to review the privacy policies and terms of any third-party website you visit. This Privacy Policy applies solely to information collected directly by KM Home Furniture through kassamall.com and our direct customer interactions.

KM Home Furniture reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website homepage at kassamall.com
• Where required by law or where the changes are material, notify you by email at the address on file with your account

If at any point KM Home Furniture decides to use your personally identifiable information in a manner materially different from what was stated at the time it was collected, you will be promptly notified by email and given the opportunity to consent to or decline such use.

Your continued use of our website or services after the effective date of any updated Privacy Policy constitutes your acceptance of and consent to the updated terms. If you do not agree with the updated policy, you should cease using our website and services and contact us to request deletion of your personal information.

The current version of this Privacy Policy is always available at kassamall.com.

Any dispute arising out of or related to this Privacy Policy — including disputes regarding our collection, use, or disclosure of your personal information — is subject to the Dispute Resolution / Arbitration Agreement contained in our full Terms & Conditions of Sale.

This includes the mandatory informal pre-arbitration process, individual arbitration, class action waiver, jury trial waiver, one-year claim limitation period, and all other provisions of Section 19 of our Terms & Conditions. All privacy-related disputes will be governed by the laws of the State of Texas and resolved in Harris County, Texas, except where mandatory state consumer privacy laws provide non-waivable rights.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Compliance team through any of the following channels. We are committed to responding promptly and transparently.