Shopping Information
Everything you need to shop with confidence at Kassa Mall Home Furniture. Our policies, our promises, and our customer-care contacts — all in one place.
Questions? We Are Here To Help.
Reach our customer service team directly — no automated phone trees, no chatbots. Real people in Houston, ready to help six days a week.
Each topic below is its own dedicated page with full details. Click any link to view the complete policy.
Online Ordering
How online shopping works at Kassa Mall — payment methods, the cash & debit pricing tier, coupons up to $100, financing and lease-to-own options, and what to expect after you place your order.
- 24/7 shopping
- Up to $100 in coupons
- Multiple payment options
Warranty Information
A 3-month limited warranty against manufacturer defects, plus all applicable manufacturer warranties. Includes specifics by material — upholstery, leather, wood, glass, bedding, and mattresses.
- 3-month limited warranty
- Material-by-material coverage
- 24-hour claim window
Return Policies
What to do if you need to return or exchange a piece. Includes the 24-hour return window, the 7-day reselection process, online order cancellations, and how to handle damaged merchandise.
- 24-hour return window
- 7-day reselection
- Online cancellation rules
Furniture Protection Plan
The Guardian 5-Year Protection Plan — accidental damage coverage that goes far beyond manufacturer warranties. Stains, rips, burns, structural breakage, and more, backed by CNA Insurance.
- 5 years of coverage
- In-home service
- Backed by CNA Insurance
Delivery Explained
Our six-day-a-week local Houston fleet, extended Texas routes on Tuesdays and Fridays, and nationwide freight via 45+ regional hubs. Plus pickup, four service tiers, and free delivery details.
- 6 days a week in Houston
- Statewide Tue & Fri
- Nationwide via freight
Low Price Guaranteed
Find the same item cheaper at a qualifying competitor before you buy? We match the price on the spot. Plus how we keep prices low every day through direct manufacturer relationships and lean operations.
- Price match guarantee
- Direct from manufacturers
- Total price match
Financing & Payment Options — Make It Affordable Today. From 0% interest promotional plans to no-credit-needed lease-to-own through Acima, Snap, Progressive, American First, and West Creek — multiple paths to make your furniture purchase affordable today. Apply online in minutes.
Visit our Katy showroom to browse in person, or stop by our Houston warehouse for pickup.
Katy Showroom (Flagship)
22121 Katy Freeway
Katy, Texas 77450
Hours:
Mon–Sat: 9:00 AM — 6:30 PM CST
Sunday: Closed
Walk-ins welcome — no appointment needed
Houston Distribution Warehouse
1510 Hopper Rd
Houston, Texas 77093
Pickup:
By appointment only
Call (281) 377-8547 to schedule
Our local delivery fleet operates from this location
Ready to shop? Now that you have the full picture, browse our complete catalog and add your favorites to your cart. From a single accent chair to a full 3-room package, we are here to help.
ROOM PACKAGES
