RETURN POLICIES

RETURN POLICIES

You may only request the return of a new and unopened furniture piece within 24 hours of delivery/pick up for full store credit. In that circumstance, an additional delivery fee will be charged for the item to be picked up and brought back to the warehouse. All delivery and assembly fees are final and nonrefundable. If the item was picked up from the store or warehouse a 25% restocking fee will be charged. Please note that returns on all our clearance items, Outlet items, “AS IS”, or special-order furniture pieces will not be accepted.

7-DAY RESELECTION FOR OPEN ITEMS

KM Furniture strives to make every customer 100% satisfied with their purchase. Therefore, we have created a 7-day reselection period on all normal merchandise (not included mattresses, special orders, clearance items, Outlet items, or items sold “as is”). 

Here is how it works:

  • Call our design center at 281-377-8547 during normal business hours to assist you in selecting your new pieces.
  • Schedule a second delivery and we will take the reselected items with us!
  • You simply pay a 25% restocking fee as well as the applicable delivery & handling charge based on your location and item specification. If upgrading, just add the difference and a new delivery fee will be charged.

**Please note that this policy does not apply open items as well as to damaged or scratched items.

If you receive an item delivered by our team of professional technicians and want to return it, the following process must be put into effect/action:

  • Ensure the unopened item(s) is packed in its original box
  • Schedule delivery through a freight company i.e., UPS, FedEx, USPS (Distribution Warehouse: 1510 Hopper Rd, Houston, Texas 77093)
  • Send us the tracking number to support@kmhomefurniture.com along with your order number (it must be done within 7 days from the time the item was delivered)
  • Upon receipt, we will sign the freight company’s packing slip, open, and inspect the item.
  • If the item's condition is still new, unused, and unopened, we will collect the 25% restocking fee and credit you with the difference.

DAMAGED MERCHANDISE

ITEMS DAMAGED ON PICK UP: Once you arrive at KM Home Furniture’s warehouse and receive your furniture, we encourage you to open any box and inspect your merchandise carefully before loading it into your vehicle. We will not take responsibility for any damage or stain that occurred after the items are taken away from KM Home Furniture store or warehouse. If an item happens to be defective, we will first receive the item, send it back to the manufacturer facility and reschedule a date for you (the customer) to pick up the replaced damaged part (the time of arrival of the replaced item or part depends strictly on stock levels and manufacturer availability).

ITEMS DAMAGED ON DELIVERY: Upon receipt, please inspect your purchase. In the unlikely event that your order arrives damaged, please keep the original packaging and contact us immediately. Damages must be noted on the delivery receipt and promptly reported to the freight company or delivery crew. Make sure to notify us of any damage at the time of delivery by calling our customer support line at (281) 377-8547 or through email at support@kmhomefurniture.com. If an item is damaged or defective, you will need to provide digital photos and a description of the problem by e-mail. If an e-mail is not sent to the email address provided, the office will not be able to help.

CANCELLATIONS

Online Orders: Orders placed through our online platform are categorized as "Special Orders." Customers will be eligible for a 100% store credit for the products you ordered only if:

a) Cancellation must be requested within the first 24 hours after placing the order.
b) No delivery has been scheduled at the time of the cancellation request.

To cancel an online order, it is essential that customers send an email to support@kmhomefurniture.com within the initial 24 hours of placing the order, clearly expressing their intention to cancel. Failing to do so will result in the order being scheduled for shipment, incurring shipping costs, and a 25% restocking fee.

To learn more, please refer to our Terms and Conditions

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