Kassa Mall wants you to be completely happy with your purchase. In the event that you are not happy with your purchase our return policy is explained below.

If you have additional questions, please feel free to email us at info@kassamall.com or for assistance contact our design center at 281-377-8547      Mon – Fri 9:30am – 6:00pm Central Time (US & Canada)

RETURNS

You may only request a return of a new and unopened furniture piece within 24 hours of delivery/pick up for full store credit. An additional delivery fee will be charged for the item to be brought back to the warehouse. All delivery fees are final and nonrefundable.

Please note that returns on all special order furniture pieces will not be accepted.

7-DAY RESELECTION FOR OPEN ITEMS

Kassa Mall Furniture strives to make every customer 100% satisfied with their purchase. We understand that sometimes it takes a few days to see if your new furniture works for you. This is why we have created a 7-day reselection period on all normal merchandise

Here is how it works:

  • Call our design center to assist you in selecting your new pieces
  • Schedule a second delivery and we will make sure to take the old items with us!

You simply pay a 25% restocking fee & the applicable delivery & handling charge based on your location. If upgrading, just add the difference and a new delivery fee will be charged.

**Please note that this does not apply to damaged items.

DAMAGED MERCHANDISE

PICK UP

Once you arrive at Kassa Mall we encourage you to please inspect your merchandise carefully. After items are taken away from the store we are not responsible for any damaged afterwards. If item happens to be defective we will reschedule another pick up date for the damaged part.

ORDER CANCELLATIONS

If an order paid in cash or credit card is cancelled within the first 24 hours Monday-Friday, 100% of the amount will be accepted for store credit  . Cancellations  paid in cash or credit card or using price match, will be charged a 25% restocking fee. 

If an order placed through any of our financing partners is cancelled within the first 24 hours, 15% of the total order amount will be charged as restocking fee. No cancellations are allowed 24 hours after placing an order through any of our financing partners. 

DELIVERY

Upon receipt, please inspect your purchase and notify us of any damage within 24 hours of delivery at (281) 377-8547 or through email at info@kassamall.com. If item is damaged, you will need to provide digital photos and a description of the problem by e-mail. If e-mail is not sent to the office we will not be able to help.

ORDERS ARE NOT SUBJECT TO CANCELLATION 

Availability of merchandise is estimated according to the information on hand at the time the order is written. Seller shall not be responsible for delays in delivery of merchandise occasioned by manufacture's scheduling , stock on hand, availability of materials, transportation difficulty or any other causes beyond the control of the seller. Layaways are for 90 days only and are not subject to cancellation. Merchandise will be order once layaway is paid off.Buyer agrees to complete payment o schedule , or proceed of prior payments(s) will be forfeited. All Sales are Finals- no Refunds. All exchanges and cancellations are subjected to management approval. A 25% Cancellation fee will apply to ANY CHANGE( including selecting ) made after purchase, only if in original packaging. All deposits are non-refundable. Delivery Fee and Application Fees are Non-Refundable. Buyer assumes all risk associated with transportation of merchandise picked up. Buyer agrees to measure doorways and stairways before ordering, as seller is not responsible for merchandise that is too large to fit. The delivery team cannot move , haul or rearrange old furniture. The delivery team also will not held responsible for damages caused to merchandise or purchaser's home due to furniture being to large for rooms not previously measured.