TERMS AND CONDITIONS

By purchasing this item, you agree to the terms and conditions below:

ONLINE ORDERING

At KM (KM) Home Furniture our goal is to provide the best shopping experience for all our customers—which extends far beyond the walls of our showroom. Whether you are at home or on the go, KM Home Furniture makes online shopping simple and secure! All online prices are discounted for Cash or Debit. Every effort has been made to ensure the accuracy of the prices, availability and descriptions of the products contained on this website (www.kassamall.com). However, in the event of discrepancies, in-store information will take precedence.

PLACING AN ORDER

When you place an order through our website, you will find the experience quick and painless! You will be able to review your order and make changes every step of the way. Plus, online shopping is available 24 hours a day, 365 days (about 12 months) a year! Please note that the actual color of certain items may be darker or lighter than the color shown on our website. 

If placing an order online is confusing, our team is also ready and happy to assist you with placing your order over the phone. Our customer service hours are from Monday- Saturday 09:00 am- 6:00pm, give us a call on (281) 377-8547. Our showroom is also open from 9:30am – 6:00pm Monday through Saturday in case you want to visit our store and place your order in person. PLEASE NOTE: All hours listed are Central Time. Holiday hours may vary. We will post any special hours/closings on our website, as well as our social media platforms.

PAYMENT METHODS

  • We accept Visa, MasterCard, American Express, Discover, bank debit cards, and KM Home Furniture Gift Certificates.

  • We offer financing options ranging from 12 Months 0% Interest to 90 payment option, no credit needed.

  • We offer a layaway program for up to 90 days (about 3 months).

RECEIVING YOUR ITEMS

PICK UP: Pick up dates are Monday through Saturday. The office will give you a call, send you a text message or an e-mail to let you know when the next available date is that your item will be ready for pick up. Please be sure your furniture pieces are correctly placed within your vehicle. Bring all necessary handling tools and hardware to ensure safety for you and others on the road. Keep in mind: assistance is required to load items; therefore, bring someone to help you load.

DELIVERY: Our delivery trucks are available Monday Through Saturday. For more information, please look at our Delivery Explained section online at www.kassamal.com

WARRANTY INFORMATION

At KM, our goal is to provide customer satisfaction by delivering an enjoyable buying experience, as well as standing behind our products with professional service and stated warranties. We strive to ensure customer satisfaction through professional service and that the conditions above apply only with normal use and against manufacturer's defect.

A three-month limited warranty against the manufacturer’s defect is provided. Manufacturers frame warranties will be honored. Mechanisms are subject to the manufacturer’s warranties. Normal use and wear are not covered by the warranty. It is your responsibility to inspect your merchandise upon receiving it and to send an email to info@kassamall.com with digital pictures and descriptions of any defective or damaged item within 24 hours of delivery. You must have your receipt for the above warranties to apply.

KM FURNITURE RESERVES THE RIGHT TO:

  • Inspect the damaged merchandise in the customer's home and at the customers' expense.

  • Service in your home, our warehouse or at the factory.

  • Repair or replace at the discretion of the Customer Service Department.

KM strives to ensure customer satisfaction through professional service. KM Home Furniture will adhere to all manufacturers' warranties. The conditions above apply only against manufacturer's defect. All services will be provided within our delivery schedule. Transportation and labor fees will be provided at no charge only when an item was both, delivered and assembled by our delivery technicians.

MATERIALS WARRANTY INFORMATION

UPHOLSTERY:3-month limited warranty against manufacturer's defect. Manufacturers frame warranties will be honored. Mechanisms are subject to the manufacturer's warranties. Note: Dye lot variances, piling, fading, normal wear and soiling in the home are not covered under warranty unless otherwise stated by the manufacturer.

LEATHER: 3-months limited warranty against manufacturer's defect. Manufacturers frame warranties will be honored. Note: Leather is a natural material. Characteristics may include color variation, grain variation, wrinkles, and marks (i.e., bug bites, scars, brands, etc.). These characteristics denote genuine, top grain leather, and add to the appearance and personality of each piece of furniture.

WOOD PRODUCTS:   3-month limited warranty against manufacturer's defect. Note: Solid and veneer wood products may show variations in color, patterns, grain qualities and/or natural blemishes. These characteristics provide real wood products with their unique and authentic beauty.

GLASS PRODUCTS: We ask that you carefully inspect all Glass Items such as Mirrors, Tabletops, Dining Tops, Cabinet Doors, etc. before these items are received. No warranty applies to broken glass after receiving it. 

BEDDING: KM Home Furniture strictly adheres to manufacturer's warranties. An inspection of the bedding may be required by the manufacturer. Please note: All bedding manufacturers cannot take back any bed with stains; for that reason, a mattress protector is recommended.

ACCESSORIES, LAMPS & RUGS:   We ask that you carefully inspect all accessory items such as lamps, rugs, and wall art prior to purchase. No warranty applies to accessories.
Note: Regular or LED bulbs provided in lighted merchandise are not warrantied. Warranty will be voided if an item has been moved from its original location.

MATTRESSES: The Mattress' Warranty depends on the manufacturer and it does NOT cover items not expressly listed in the “Warranty Coverage” section such as but not limited to:

  • Transportation and inspection costs

  • Bedding used in hotels, motels or institutional facilities

  • Bedding sold “as is”, or floor samples, or bedding purchased from second hand parties, non-retail establishments or received as a promotional item.

  • Bedding height

  • Comfort Preference

  • Corner guards

  • Bent perimeter border rods due to moving or bending the sleep set for innerspring models

  • Replacement of another piece in a sleep set unless it is also defective

  • Damage of the mattress or foundation due to misuse or abuse

  • Mattress damage due to an inappropriate foundation or when an incorrect bed frame is used

  • Sheet fit

  • Fabric Stains, soiling, fluid penetration, tears or burns

  • Adjustable foundations (see owner’s manual for details on warranty coverage)

  • Mattress fabric (except as noted in the Warranty Coverage Detail section for an All Foam mattress)

  • Zippered mattress cover damage due to improper care including removal of cover

  • Normal change in softness and recovery time associated with memory foam and latex materials over time. This does not affect the pressure relieving qualities of these materials.

  • Body impressions in the mattress that measure less than 1½" for an innerspring mattress; less than ¾" for all smooth top (non-quilted) hybrid mattresses and All Foam model mattresses.

  • Sagging in the mattress that measure less than 1½" for an innerspring mattress; less than ¾" for

  • all smooth top (non-quilted) hybrid mattresses and All Foam model mattresses.

CLEARANCE AND OUTLET ORDERS:   Merchandise reduced for clearance or sold in our Outlets centers will include a limited 30-day warranty on frames and power devises. Orders must be scheduled for delivery or picked up within 2-5 days after the purchase, otherwise this merchandise will be made available for sale and any deposit made will be held on account as store credit. “AS IS” merchandise is sold without warranties or guarantees. 

PROCEDURE   It is your responsibility to inspect your merchandise upon receiving it and to report any claims to the Customer Service Department at info@kassamall.com within 24 hours of delivery. You must have your receipt for the above warranties to apply. Warranty is voided if an item has been moved or transferred from the initial delivered location.

RETURN POLICIES

You may only request the return of a new and unopened furniture piece within 24 hours of delivery/pick up for full store credit. In that circumstance, an additional delivery fee will be charged for the item to be picked up and brought back to the warehouse. All delivery and assembly fees are final and nonrefundable. If the item was picked up from the store or warehouse a 25% restocking fee will be charged. Please note that returns on all our clearance items, Outlet items, “AS IS”, or special-order furniture pieces will not be accepted.

7-DAY RESELECTION FOR OPEN ITEMS

KM Furniture strives to make every customer 100% satisfied with their purchase. Therefore, we have created a 7-day reselection period on all normal merchandise (not included mattresses, special orders, clearance items, Outlet items, or items sold “as is”). 

Here is how it works:

  • Call our design center at 281-377-8547 during normal business hours to assist you in selecting your new pieces.
  • Schedule a second delivery and we will take the reselected items with us!
  • You simply pay a 25% restocking fee as well as the applicable delivery & handling charge based on your location and item specification. If upgrading, just add the difference and a new delivery fee will be charged.

**Please note that this policy does not apply open items as well as to damaged or scratched items.

If you receive an item delivered by our team of professional technicians and want to return it, the following process must be put into effect/action:

  • Ensure the unopened item(s) is packed in its original box
  • Schedule delivery through a freight company i.e., UPS, FedEx, USPS (Distribution Warehouse: 1510 Hopper Rd, Houston, Texas 77093)
  • Send us the tracking number to support@kmhomefurniture.com along with your order number (it must be done within 7 days from the time the item was delivered)
  • Upon receipt, we will sign the freight company’s packing slip, open, and inspect the item.
  • If the item's condition is still new, unused, and unopened, we will collect the 25% restocking fee and credit you with the difference.

DAMAGED MERCHANDISE

ITEMS DAMAGED ON PICK UP: Once you arrive at KM Home Furniture’s warehouse and receive your furniture, we encourage you to open any box and inspect your merchandise carefully before loading it into your vehicle. We will not take responsibility for any damage or stain that occurred after the items are taken away from KM Home Furniture store or warehouse. If an item happens to be defective, we will first receive the item, send it back to the manufacturer facility and reschedule a date for you (the customer) to pick up the replaced damaged part (the time of arrival of the replaced item or part depends strictly on stock levels and manufacturer availability).

ITEMS DAMAGED ON DELIVERY: Upon receipt, please inspect your purchase. In the unlikely event that your order arrives damaged, please keep the original packaging and contact us immediately. Damages must be noted on the delivery receipt and promptly reported to the freight company or delivery crew. Make sure to notify us of any damage at the time of delivery by calling our customer support line at (281) 377-8547 or through email at support@kmhomefurniture.com. If an item is damaged or defective, you will need to provide digital photos and a description of the problem by e-mail. If an e-mail is not sent to the email address provided, the office will not be able to help.

CANCELLATIONS

Online Orders: Orders placed through our online platform are categorized as "Special Orders." Customers will be eligible for a 100% store credit for the products you ordered only if:

a) Cancellation must be requested within the first 24 hours after placing the order.
b) No delivery has been scheduled at the time of the cancellation request.

To cancel an online order, it is essential that customers send an email to support@kmhomefurniture.com within the initial 24 hours of placing the order, clearly expressing their intention to cancel. Failing to do so will result in the order being scheduled for shipment, incurring shipping costs, and a 25% restocking fee.

Store Orders In-store orders are not subject to cancellation. Availability of merchandise is estimated according to the information on hand at the time the order is written. The seller shall not be responsible for delays in delivery of merchandise occasioned by the manufacturer's scheduling, stock on hand, availability of materials, transportation difficulty or any other causes beyond the control of the seller. Layaways are for a maximum of 90 days (about 3 months) and are not subject to cancellation. Merchandise will be ordered once the layaway is paid off. Buyer agrees to complete payment on schedule or proceeds of prior payments(s) will be forfeited. All in store Sales are Finals- no Refunds. All exchanges and changes in orders are subject to management approval. A 25% Restocking fee will apply to ANY CHANGE (including selection) made after purchase and before delivery. The buyer agrees to measure doorways and stairways before ordering, The seller is not responsible for merchandise that is too large to fit. The delivery team will not move, haul, or rearrange old furniture. The delivery team also will not be held responsible for damage caused to merchandise or purchaser's home due to furniture being too large for rooms not previously measured. Deposits, Delivery Fees, and Application Fees are Non-Refundable. In case of a pickup order the buyer assumes all risk associated with transportation of the merchandise received.

For your convenience, you will have the opportunity to directly interact with our interior design consultant and/or customer service experts. They will assist you with choosing the items that fit your style and budget. If an order is cancelled in which the total amount is higher than $1,500, there will be a nonrefundable fee of $399 for the services provided by our interior design consultant and/or customer service expert.     

Change on Delivery: If a customer who has placed an in-store or online order with delivery and assembly added, decides to change the delivery address to a different one, KM Home Furniture will recalculate the new delivery cost and collect the applicable delivery fee. If a customer who has placed an in-store or online orders with delivery and assembly added, decides to cancel the delivery and assembly services; and therefore, pick up the items in our warehouse, KM Home Furniture will charge $59 for the relocation and handling fees.

EXTENDED PROTECTION PLAN Guardsman: Giving You Peace of Mind

Accidents happen! As an extra offering you could give yourself peace of mind to know that your new furniture investment is protected against life’s little accidents with a Guardsman protection plan from KM Home Furniture. Protection plans cover accidental damage to your upholstery, leather, wood, billiard tables, area rugs, outdoor furniture, or adjustable beds. KM Home Furniture has you covered with new furniture protection plans from Guardsman. With nearly a century of expertise in the furniture care business, Guardsman is an established, secure, and valuable KM partner. You will get a service plan that will help extend your furniture’s life while protecting against those inevitable! moments. Guardsman employs an experienced, nationwide network of expert technicians who will travel to your home to fix accidental damage like stains, tears, and scratches. It is the ultimate in convenience and service, restoring your furniture to its original condition. If the damage from a covered event cannot be repaired, Guardsman will replace it! KM Home Furniture is proud to offer seven Guardsman protection plans. To learn more, call customer care on 281-377-8547 or chat online with one of our customer service agents.

DELIVERY EXPLAINED

At KM Home Furniture we are committed to bring to your home the best service available at the most convenience price; for that reason, we have worked extremely hard in integrating a powerful fleet of trucks, drivers and specialized technicians that will deliver your new piece of furniture according to your specific preferences.

KM Home Furniture will deliver to the address provided on the invoice. If a change of address is made after the invoice is issued, KM Home Furniture reserves the right to recalculate the new delivery fee and the customer must pay for the difference.

DELIVERY DAYS: Tuesday, Thursday, and Saturday.

IN ORDER TO FACILITATE a safe and easy merchandise delivery, we ask that you read the following:

SAFETY FIRST— Please remove water, ice, or other potentially hazardous obstacles from all walkways and driveways. • Clear the Way— Please have a pathway cleared through your home, to the room in which the furniture or mattress will be placed. • An Adult Must Be Home— Ensure that someone 18 years of age or older is present to accept the delivery. • Arrange Entrance¬— If your delivery requires the removal of a door or window, please have this done prior to the delivery. If needed, the driver can place a phone call prior to arrival for better coordination.

Delivery to Buildings and Complexes Most apartment buildings, condominium complexes, retirement facilities, and office suites prohibit deliveries during certain hours. If the building or complex where you live has such restrictions, please let us know when scheduling a delivery. If an elevator’s use is required for delivery, please do your best to reserve it for the appropriate time. This will help ensure a timely delivery.

Inclement Weather Policy To ensure the safety of our delivery associates, we reserve the right to delay deliveries due to hazardous road and/or weather conditions. • Climbing/Walk-Up Fees— Deliveries made to units above the second floor without elevator access will be subject to an additional charge. • Hoisting Fees—If special accommodations are made for furniture that needs to be suspended/dropped into an area, additional fees may be assessed. • Late Cancellation Fee— All deliveries cancelled within 48 hours (about 2 days) of scheduled delivery will incur a restocking fee. • Shoe Removal Policy— Due to corporate safety policies and OSHA guidelines, our delivery associates are prohibited from removing their boots at any time.

DELIVERY SCHEDULE Our delivery dates are Tuesday, Thursday, and Saturday. 

CUSTOMERS WITH DELIVERY WITHIN THE CITY OF HOUSTON will receive a confirmation email and a call before the delivery date. On the delivery date you will receive a call or text message 30 min - 1 hour before the delivery driver arrives.

CUSTOMERS WITH DELIVERY OUTSIDE THE CITY OF HOUSTON will receive a confirmation email and a call before the delivery date.  Once the items leave our facility, the delivery driver will contact you within 1-2 hours before arriving at your home.

FIRST DRY AREA - HOME ENTRANCE DELIVERY (DROP-OFF)

Our First Dry area - Home Entrance Delivery service features a skilled delivery team who will deliver your items and place them on the ground floor of your apartment building or home. As a courtesy, the delivery team might bring the items inside your home.

Appointment Scheduling: The delivery department will call you to arrange a date and a 4-hour appointment window once their items arrive at the local terminal.

Signature Required: Yes, Packaging Removal Included: No Assembly Service Included: No

*If as a courtesy the driver can bring the items other than the 1st – ground floor, upstairs carrying limit of two flights of stairs (up to 15 steps each)

**Signature required from the person placed on the order

ASSEMBLY When you add assembly to an item, this means that our skillful delivery technician will deliver your item as well as assemble it. A delivery team will bring your item(s) inside your home and place it in the room of your choice. * Packaging will be removed and disposed of, followed by basic assembly for your convenience. **

Appointment Scheduling: A member of the delivery department will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.

Layaway Orders: We recommend to revise our Layaway page to learn more about Layaway program.

Signature Required: Yes, Packaging Removal Included: Yes, Assembly Service Included: Yes

*Upstairs carrying limit of two flights of stairs (up to 15 steps each)

**Assembly includes light setup requiring basic tools, such as a screwdriver. Please note that the delivery team will not perform plumbing installation, electrical wiring, or services requiring the use of power tools.  

Disclosure Credit/Debit Card Orders DECLARATION: I hereby declare under penalty of perjury that all information submitted as part of the made at Kassamall.com or in person at KM Home Furniture is true and accurate to the best of my knowledge. I am directly involved with the purchase and will receive all the items described in this order. I understand it is my obligation to pay for the total amount stated in this. I understand that should any information or representation submitted in connection with this order be inaccurate, false, erroneous, or incomplete, KM Home Furniture will take the appropriate legal action and charges against me. In case of any dispute, I hereby authorize KM Home Furniture to access the property to recuperate all items, including legal fees.

I authorize KM Home Furniture LLC to contact me via email or SMS Text messages with product request order updates, promotions and new offers.

***Signature required from the person placed on the order

IMPORTANT: TO ALLOW OUR DELIVERY TECHNICIANS TO PERFORM THEIR JOB, PLEASE REMEMBER TO HAVE AN OPEN AND CLEAN SPACE AT THE AREA OF DELIVERY AND ASSEMBLY. THEY WILL NOT BE ALLOWED TO REMOVE, DISPOSE OR RELOCATE ANY FURNITURE PIECE THAT IS NOT PART OF THE ASSEMBLY SERVICE PURCHASED THROUGH KM HOME FURNITURE.

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