WARRANTY INFORMATION

At Kassa Mall, our goal is to provide customer satisfaction by providing an enjoyable buying experience, as well as standing behind our products with professional service and stated warranties.

  • UPHOLSTERY: 3 month limited warranty against manufacturer's defect. Manufacturers frame warranties will be honored. Mechanisms are subject to manufacturer's warranties.
    Note: Dye lot variances, piling, fading, normal wear and soiling in the home are not covered under warranty unless otherwise stated by the manufacturer.
  • GLASS PRODUCTS: We ask that you carefully inspect all Glass Items such as Mirrors, Table Tops, Dining Tops, Cabinet Doors, etc. prior to as soon as these items have been received. No warranty applies to broken glass after receiving it.
  • LEATHER: 3 month limited warranty against manufacturer's defect. Manufacturers frame warranties will be honored.
    Note: Leather is a natural material. Characteristics may include color variation, grain variation, wrinkles and marks (i.e. bug bites, scars, brands, etc.). These characteristics denote genuine, top grain leather and add to the appearance and personality of each piece of furniture.
  • WOOD PRODUCTS: 3 month limited warranty against manufacturer's defect.
    Note: Solid and veneer wood products may show variations in color, patterns, grain qualities and/or natural blemishes. These characteristics provide real wood products with their unique and authentic beauty.
  • BEDDING: KM Home Furniture strictly adheres to manufacturer's warranties. An inspection of the bedding may be required by the manufacturer.
  • ACCESSORIES, LAMPS & RUGS: We ask that you carefully inspect all accessory items such as lamps, rugs and wall art prior to purchase. No warranty applies to accessories.
    Note: Bulbs provided in lighted merchandise are not warrantied.
  • CLEARANCE MERCHANDISE: Merchandise reduced for clearance will include a limited 90-day warranty. Merchandise must be scheduled for delivery or picked up within three days, otherwise merchandise will be made available for sale and your deposit will be held on account. “AS IS” merchandise is sold without warranties or guarantees.
  • MATTRESSES: The Mattress' Warranty depends on the manufacturer and it does NOT cover items not expressly listed in the “Warranty Coverage” section such as but not limited to:
  1. Transportation and inspection costs
  2. Bedding used in hotels, motels or institutional facilities
  3. Bedding sold “as is”, or floor samples, or bedding purchased from second hand parties, non-retail establishments or received as a promotional item.
  4. Bedding height
  5. Comfort Preference
  6. Corner guards
  7. Bent perimeter border rods due to moving or bending the sleep set for innerspring models
  8. Replacement of another piece in a sleep set unless it is also defective
  9. Damage of the mattress or foundation due to misuse or abuse
  10. Mattress damage due to an inappropriate foundation or when an incorrect bed frame is used
  11. Sheet fit
  12. Fabric Stains, soiling, fluid penetration, tears or burns
  13. Adjustable foundations (see owner’s manual for details on warranty coverage)
  14. Mattress fabric (except as noted in the Warranty Coverage Detail section for an All Foam mattress)
  15. Zippered mattress cover damage due to improper care including removal of cover
  16. Normal change in softness and recovery time associated with memory foam and latex materials over time. This does not affect the pressure relieving qualities of these materials.
  17. Body impressions in the mattress that measure less than 1½" for an innerspring mattress; less than ¾" for all smooth top (non-quilted) hybrid mattresses and All Foam model mattresses.
  18. Sagging in the mattress that measure less than 1½" for an innerspring mattress; less than ¾" for
  19. all smooth top (non-quilted) hybrid mattresses and All Foam model mattresses.

Procedure: It is your responsibility to inspect your merchandise upon receiving it and to report any claims to Customer Service Department within 24 hours of pick up or delivery. If you see a problem with you order, please indicate the issue on the delivery packing slip. You must have your receipt for the above warranties to apply.

Kassa Mall Furniture reserves the right to:

  1. Inspect the damaged merchandise in the customer's home.
  2. Service in your home, our warehouse or at the factory.
  3. Repair or replace at the discretion of the manufacturer and Customer Service Department

Kassa Mall strives to ensure customer satisfaction through professional service and that the conditions above apply only with normal use and against manufacturer's defect. All services will be provided within our delivery schedule. Transportation and labor fees will be provided at no charge for one year from the date of purchase. Kassa Mall Furniture will adhere to all manufacturer's warranties